Missing background in Candy Crush Saga windows app

GEKaver · August 2015

When I launch the Candy Crush Saga on Windows 10, the background is all black. The popup dialogs are also, I see names but not avatars.

Jerry

Cezdiamond · August 2015

Hi GEKaver- Our Candy Crush team has been investigating this issue and they request some more information about your graphic card/driver. In order to get it please do the following:

1) Click start

2) Type dxdiag and press enter

3) Go to the Display tab and check the Name property.

Look forward to hearing back from you. Thanks a mil!

Mancerrss · August 2015

I also have this problem. Please check my thread : https://care.king.com/en/candy-crush-saga/black-backgrounds-and-missing-buttons-on-windows-10-appI think this should be a high priority on maintaining Candy Crush app on Windows 10 Store.Also this is my graphics card specs : http://1drv.ms/1gS8w13 Also this is not a high end game this shoudn't requiring a high end graphics card. Just sayin.

NiKlas_Michalcze · August 2015

Me too, I've the same problem. Here, my graphics card spec (dxdiag): MyDxDiag

Saif_Tariq · August 2015

i am having same problem on my hp dt 8000 pc using win10 no such background and so on as above mentioned my graphics card is in build intel q45 chip set based card kindly fix this issue i wanna play this game on my pc

NiKlas_Michalcze · September 2015

Hi GEKaver- Our Candy Crush team has been investigating this issue and they request some more information about your graphic card/driver. In order to get it please do the following:
1) Click start
2) Type dxdiag and press enter
3) Go to the Display tab and check the Name property.
Look forward to hearing back from you. Thanks a mil!

ok, i've post my DXDIAG result. Have you found a solution or advanced on this subject ??

Stefan_Musche · September 2015

I have the same issue: black background, the game is not playable

My graphics:Mobile Intel(R) 965 Express Chipset Family (Microsoft Corporation - WDDM 1.1)Manufacturer: Intel Corporation Chip type: Mobile Intel(R) 965 Express Chipset Family DAC type: Internal

Mancerrss · October 2015

Hi GEKaver- Our Candy Crush team has been investigating this issue and they request some more information about your graphic card/driver. In order to get it please do the following:
1) Click start
2) Type dxdiag and press enter
3) Go to the Display tab and check the Name property.
Look forward to hearing back from you. Thanks a mil!

Here's my dxdiag file : http://1drv.ms/1gS8w13 I also have this problem too please investigate this problem and put this issue in high priority on you bugs. And please update this soon

Missing background in Candy Crush Saga windows app

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