Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
What's happening in Candy? 🍬
🍫 Have a Fun Break this November with KitKat 🍫 - More Info HERE
🍫 KitKat Scavenger Hunt! 🍫 - Join HERE and a chance to Win Color Bombs
🍫 Have a Fun Break this November with KitKat 🍫 - More Info HERE
🍫 KitKat Scavenger Hunt! 🍫 - Join HERE and a chance to Win Color Bombs
🍂🍁 Pot of Gold is back - Get to the Final & win your share of 20 million Gold Bars!
Comments
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Good evening @jk14, thank you so much for staying in touch 🤗. Nothing back from player support, despite 3 messages, each receiving an automated reply 😠 As this is not the first time that I try to contact them to no avail, I wonder if there is any human being at the receiving end? 😅
Oh no! that's a pity that you have not had any new events in your game lately. Nothing from the "Spooky season"? I imagine that you have been through all the process of updating, clearing cache, restarting, playing 1 or 2 old levels etc... and nothing?
Mind you, some of these Halloween events are a bit of a wasted effort as they come and go without any reason, or rewards are not distributed (hummmm 🤔), or you get qualified and the final is announced but does not appear. Even more glitches than what we have experienced so far.
I'm not sure that this a comfort for you to know that, though... I sincerely hope that you will be able to enjoy the next set of events to the fullest!
By the way have you seen this Howling Halloween Global Contest here, that encompasses most of King games? That's quite fun, and it prompted me to look into other games 😎
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Hello dear @nekocat and @Fran334🙋♀️
So sorry to know that you did not receive your share of Gold Bars from "Pot of Gold" event!! I sent a heads-up to QueenB and asked what do you need to for the missing Gold Bars!!
You mentioned above that you have contacted the Player Support 3 times, right? Did you send 3 different complaints? OR were those automatic responses in the same email conversation?
Can you please clarify for me?
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Hello @Carmennnnn and @WerewolfCanadian🤗 Hearty Welcome to our sweet King Community!
I am sorry to know that you both did not receive your share of Gold Bars from Pot of Gold event!!
I am trying to find out what you can do about this issue!!
Please bear with me until I get back to you guys🙏
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Dear @PummyRaj thank you for taking this issue in your hands 🙏💖 .
On the 19th, I sent a message via the "Contact us" link here as advised by QueenB and received a 1st automated reply on my mail box, which seems the normal proceeding for the Player Support team.
I answered back on the 20th with all the details of what happened, including screen shots, ID number and friendly words . I received again another automated reply, exactly the same as the 1st one, to which I responded by sending again the same mail. 3rd automated message received on the same day, replica of the other 2.
This is not the first time that this is happening to me. For the Pot of Gold in September, I did not receive the reward either. I also went through the process of contacting the Support team. Never received a reply form them except for thos automated mails.
Thank you again for taking this into consideration Pummy (may I call you Pummy?). I wish you a lovely day!🌞🌺
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hello 🥰 you are so welcome we all becoming friends here 😊 I really hope that moderators have reported this issue to the development team 🙏No response would make me feel nobody read my message!
Yes I was supposed to get the puzzle game part two but it never arrived. I’m trying not to stress too much about these events though it’s nice to earn some extra boosters.
I don’t think that I have seen the Global Contest Event but I will look for it definitely. I have started to play Diamonds Diary but don’t enjoy it much and I used to play Soda but did not save my progress 🤦♀️going off topic a bit here 😭
If you would like to be friend on Candy I can share my friend link on ‘need candy friends thread’ 😊
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Hello Nekocat 🥰 you are so welcome we all becoming friends here 😊 I’m so happy to read that someone is taking care of this and you haven’t given up on your well deserved GB😊
Thank you for your very kind message. I typed very long reply and then it all disappeared
I don’t think that I have seen the Global Contest Event but I will look for it. I have started to play Diamonds Diary but don’t enjoy it much and I used to play Soda but did not save my progress so starting from the beginning 🤦♀️going off topic a bit here 😭
If you would like to be friend on Candy I can share my friend link on ‘need candy friends thread’ 😊
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HI there @jk14 🤗! I hope that you successfully and rapidly completed the gems hunt 🤞
Oh yes, I have had my share of disappearing messages just before sending them, or those ones which for unknown reasons, are blocked for moderation... 🤔
With all this gem hunting, you might have not had the time to look out for the global contest. In case, here's the link for ease of reference
In the explanatory post, you have direct links to the threads of all the participating games -Including CCS also here
I've been through some of the participating games, and up till now, I do not find them as enthralling as CCS. I wonder what makes the difference as some have much better design than CCS (Friends for ex)
Yes, I"d be very happy to be friends on Candy. 😊 Thank you for the proposal! 🙏😎
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Thank you @nekocat for all the links 🙏 I need to learn how to do this.
I thought it was only me who had issues sending messages…
I agree not sure what it is about CCS 😊 I think KING knows it’s their bread and butter and they try to keep this game engaging. Not sure 🤔
Sending my link shortly 🤗
oh responded about my gem hunt in the spooky season thread ☺️ sure you’ve seen it
