Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.
Why does my game look like this? The candies don’t match and I have no idea what is supposed to be what. Please help!
Hello @Queen_Snow🤗 Hearty Welcome to our sweet King Community!
It is the glitch caused by the "redesigned candies" that were brought in for the Candy Cup event!!
To get out of that glitch, please follow these steps --> Quit the level you have opened -- Close the game App -- Shutdown your device and restart after few minutes -- reopen the App -- open a level and you should find the candies in normal shapes and design☺️
For some players, it is not working until they follow these steps couple of times!!
Please try these steps and let me know if it worked or not!! To reply back, simply type in the blank box given below to my comment🍫🍫
Hi and Welcome to the King Community
Thank you for the feedback , This issues has been reported, in the meantime please force close the Apps and Log in again
Ok, ty
Sorry about that everyone 😬 this happens everytime we're changing a new candy look, but restarting the game app should solve the issue and we're working on making sure this doesn't keep happening in the future ☺️
Hello @Tammy_Kory🤗 Hearty Welcome back to our sweet King Community!
Whenever there are special events with "newly designed / reskinned" candies, that will affect the game graphics! And, because of that, when we open a level to play, the candies look like they are broken and we feel that there is something wrong with our game!!
So, to get out of this glitch, all we have to do is to --> quit the level you have opened -- close the game App -- shutdown your device for few minutes and turn it back on -- reopen the App -- open a level and you will see that the level boards are back to normal again!
This glitch can be seen both on mobile devices and computer game. The candy game studio is working on to send a fix! But, it is taking a bit longer than expected!!
Please post back and let us know if you have any further questions!
Thank you for joining the Community and have a great rest of the day
I deleted and reinstalled… all is good, thank you ☺️
Thank you for reporting.in the meantime.Please force close the Apps and log in again.
For more info here
Ummm I’ve force quit multiple times and my screen looks crazy on 2 different iPads. I don’t even have a wat to match these .. help
Hello @lovelylarhue🤗 Hearty Welcome to our sweet King Community!
The reason for the confusing graphics is the "redesigned" candies for the Candy Cup event!!
Whenever you encounter this issue, all you have to do is --> quit the level -- close the App -- shutdown your device and restart after few minutes -- reopen the App and try the level again.
The glitch won't bother you again👍️
If you still need help, please reply back by typing in the blank box given below to my comment!
Thank you for joining our Community and have a great rest of the day🍫🍫
The graphics keep messing up and I can’t see what I’m doing! I tried playing last night and today and they’re still too messed up to match anything.
I have had that happen a few times. Go out of the game all the way to Facebook, then go back in, that should fixe it.
What is going on with this game lately?? I just redeemed stuff from the convertor, got 15 min of life play from one of the bonus things and I go to play and the board is all screwed up again. Weird shapes , misplaced things (half in and half out of boxes) etc?? I can't use the "free" stuff I got because the board is messed up. This is happening way too often! What is going on??
no use trying to do challenges when you loose lives forcing the game to close :(
ok but i played with the glitches Can i have my lives back please?
Again! Just restart app is not working! Keep loosing my streak over this. It shouldn’t be that difficult to solve the issue.
I got the same
@ kiara_wael Definitely a glitch.... it suggests you move "empty blocks" and "circle blocks"?? Hopefully the CM can pass this on with the pictures....
Lost a few lives trying to play as i hoped it would correct itself after restarting the game.... no luck.
I had same issue. It helped to close Candy Crush and restart again.
hmm
What on earth am I seeing here? I've been playing this level for a week or so now, (without success!!)
And... two minutes later, I passed it!! Goodness knows how😃👹
October 27 and my game is still doing this even when I force close the app. Has been happening a couple of days now. Lost a lot of lives due to this. Hope it gets fixed soon.
This is what my graphics looked like. A strip+wrapped candy and a Swedish fish were wasted at the beginning because I wasn’t expecting a glitch to happen.
Hello @ZBRN🤗 Hearty Welcome to our sweet King Community!
I can tell you from experience that the basic troubleshooting steps do work.
Please follow all these steps --> Exit from your level -- close the App -- shutdown your device and turn it back on after few minutes -- reopen the App and try your level again.
If it doesn't work in your game, please post back along with a screenshot.
New here? Sign in or create an account to join the fun.
Some of my candies have changed into symbols and im not sure how to fix it. Here’s a photo. Is anyone else having this issue?
force closing does not work. 15 hours and still messed up graphics. Cannot play properly when you cannot see what the candies really are.
Boa noite! Gostaria de mostrar minha insatisfação com o jogo Candy Crush. Passei dois dias sem entrar para pegar um Super Brigadeiro no final de semana que estou viajando. Hj, dia 05 de dezembro, consegui pegar ele, porém o jogo fechou de forma repentina, ganhei um brinde por isso, porém perdi o Super Brigadeiro. Gostaria…
I am not receiving my rewards
How to establish free bars and other
Bir sürü güçlendirici envanter vardı telefonum kapanıp açıldıktan sonra hepsi hesabımdan silinmiş buna bir çözüm yolu bulun
in my weekly contest it is not recording my progress. It says I have only won 5 levels this week and I’ve actually won like 7 episodes. I have played at least 150 levels this week. I am Nikki #8 on the list
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…
