Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
Hello @Queen_Snow🤗 Hearty Welcome to our sweet King Community!
It is the glitch caused by the "redesigned candies" that were brought in for the Candy Cup event!!
To get out of that glitch, please follow these steps --> Quit the level you have opened -- Close the game App -- Shutdown your device and restart after few minutes -- reopen the App -- open a level and you should find the candies in normal shapes and design☺️
For some players, it is not working until they follow these steps couple of times!!
Please try these steps and let me know if it worked or not!! To reply back, simply type in the blank box given below to my comment🍫🍫
Does it look like a glitch? There are often glitches on a Monday morning after an event closes especially. If it could be a glitch then close the app. Reopen. Try again. Update the game, there is a new update just out.
If you don't think it's a glitch, could you take a screenshot?
I don’t think it’s the level that’s the problem. I just played level 9068 and had the same problem. I know 9068 was normal when I played earlier today. Now when playing just a moment ago it had the same problem that you’re referring to. Pieces and moves that have never been there before. Even the pieces that look normal don’t have the same function as before. Somethings messed up. Maybe some sort of maintenance going on.