My game is messed up/Broken Graphics - Edited by CM: Known Issue!

kiara_wael · October 2023

Hi and Welcome to the King Community

Thank you for the feedback , This issues has been reported, in the meantime please force close the Apps and Log in again

morganstringer · October 2023

Some of my candies have changed into symbols and im not sure how to fix it. Here’s a photo. Is anyone else having this issue?

kiara_wael · October 2023

Hi and Welcome to the King Community

Thank you for the feedback , This issues has been reported, in the meantime please force close the Apps and Log in again

ZBRN · October 2023

force closing does not work. 15 hours and still messed up graphics. Cannot play properly when you cannot see what the candies really are.

PummyRaj · October 2023

https://community.king.com/en/candy-crush-saga/discussion/comment/2837339#Comment_2837339

Hello @ZBRN🤗 Hearty Welcome to our sweet King Community!

I can tell you from experience that the basic troubleshooting steps do work.

Please follow all these steps --> Exit from your level -- close the App -- shutdown your device and turn it back on after few minutes -- reopen the App and try your level again.

If it doesn't work in your game, please post back along with a screenshot.

Thank you for joining our Community and have a great rest of the day🍫🍫

Redguard78 · October 2023

https://community.king.com/en/candy-crush-saga/discussion/comment/2825900#Comment_2825900

This is what my graphics looked like. A strip+wrapped candy and a Swedish fish were wasted at the beginning because I wasn’t expecting a glitch to happen.

ericanicole3 · October 2023

October 27 and my game is still doing this even when I force close the app. Has been happening a couple of days now. Lost a lot of lives due to this. Hope it gets fixed soon.