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My iPad and kindle are fine and are on the correct levels. I have no idea what to do.
I too have this problem. How do I fix?
Hi Sharon- As your levels are correct on one device, this would suggest that your progress is safe on our servers. Please try these steps on your iPhone.
-Delete the Facebook app and the game app on your device again
-Close all tabs in Safari and clear the browser cache by going to Settings > Safari > Clear History and Website Data
-Turn off the device and wait about 30 seconds to clear the cache
-Turn on the device again and download the game again from App Store (but not the Facebook app)
-Open Safari and log in to the correct Facebook account through the browser
-Open the game and reconnect it to Facebook
Let me know how you get on, thanks! :-)
I have this problem too! All my king games have gone back to level 1 on iPhone but not on iPad please help it's so annoying!
Hello! Welcome to King Care! I can understand your disappointment, let's get you both back on track so that you can continue on your sweet journey! I have sent you both a private message, please click on the envelope icon in the top right hand corner of your screen. As soon as you get back to me we can get this sorted :-)Have a lovely week!
Hello! Welcome to King Care! I can understand your disappointment, let's get you both back on track so that you can continue on your sweet journey! I have sent you both a private message, please click on the envelope icon in the top right hand corner of your screen. As soon as you get back to me we can get this sorted :-)
Have a lovely week!
After upgrading my phone my levels went back to 1. I was on 837. How do I get them back. My app keeps going to my husbands Facebook account not mine
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Hi everyone, We’re aware that some players who play on Facebook are currently seeing their game reset to Level 1, even though their progress is correct on other devices. We’ve reported this to the Studio and it’s now under investigation. If you’re affected, please: Confirm you’re logged into the correct Facebook account…
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
