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We're aware of an issue with Facebook purchases for all King Games and our team is on it. 🛠️ Hang tight while we fix things! You can still enjoy the game, and we'll keep you posted once it's solved.
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🎶 Get Ready for the Candy Crush Music Season here 🎶
🎶 🎵 Guess the Genre and for a chance to win 50 Gold Bars!
Facebook sync broken since last update, how to get it fixed?
Answers
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Still having the same problems even after latest (today) update too.Hello all,
Thank you for your comments.
Just to update you all. The game team at Candy Crush are aware of this issue and they are currently looking at what caused it and working on a solution. I don't have a timescale but as before I promise that as soon as I hear anything I will post here.
It's important in the mean time that you don't delete the application. This will not solve the issue and as mentioned it will cause a loss of stored boosters & lives.
Thank you for your patience.
Kind regards,
Johnny
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Same here. I updated the app on both my devices believing the problem would have been solved with this update but no such luck. It is very frustrating....Hello all,
Thank you for your comments.
Just to update you all. The game team at Candy Crush are aware of this issue and they are currently looking at what caused it and working on a solution. I don't have a timescale but as before I promise that as soon as I hear anything I will post here.
It's important in the mean time that you don't delete the application. This will not solve the issue and as mentioned it will cause a loss of stored boosters & lives.
Thank you for your patience.
Kind regards,
Johnny
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Hi Johnny (or Admin team)... it's been 3 days since the last update -- any word on progress?? I'm nearly a 60-level difference between the online FB version and on my phone that I have to turn in within a week due to an upgrade -- can you somehow assure that I can keep my progress????Hello all,
Thank you for your comments.
Just to update you all. The game team at Candy Crush are aware of this issue and they are currently looking at what caused it and working on a solution. I don't have a timescale but as before I promise that as soon as I hear anything I will post here.
It's important in the mean time that you don't delete the application. This will not solve the issue and as mentioned it will cause a loss of stored boosters & lives.
Thank you for your patience.
Kind regards,
Johnny
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Seriously, fix it already! What's happening?Hello all,
Thank you for your comments.
Just to update you all. The game team at Candy Crush are aware of this issue and they are currently looking at what caused it and working on a solution. I don't have a timescale but as before I promise that as soon as I hear anything I will post here.
It's important in the mean time that you don't delete the application. This will not solve the issue and as mentioned it will cause a loss of stored boosters & lives.
Thank you for your patience.
Kind regards,
Johnny
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I noticed if i go to the activity log on my facebook account it shows the levels I passed but are not progressed on candy crush. if i click on them it brings me to a page that reads (Unfortunely, facebook has stopped).Hello,
Thank you for your post and for highlighting this issue.
I will pass your information forward and keep you updated with any further news that I get.
Kind regards,
Johnny
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We want to thank you all for your understanding. These problems can take a little time to identify. We hope to have things running smoothly again as soon as possible- Thanks!Hello all,
Thank you for your comments.
Just to update you all. The game team at Candy Crush are aware of this issue and they are currently looking at what caused it and working on a solution. I don't have a timescale but as before I promise that as soon as I hear anything I will post here.
It's important in the mean time that you don't delete the application. This will not solve the issue and as mentioned it will cause a loss of stored boosters & lives.
Thank you for your patience.
Kind regards,
Johnny
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Thank you for the update. Does this mean we should expect to have our lost levels restored eventually?We want to thank you all for your understanding, we have not forgotten you. These problems can take a little time to identify. We hope to have things running smoothly again as soon as possible- Thanks!
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You mean, Lost Magic bean & Booster will not be recovered? Again?We want to thank you all for your understanding, we have not forgotten you. These problems can take a little time to identify. We hope to have things running smoothly again as soon as possible- Thanks!
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I have 3 more days left to return my old phone, which has a 58 level gain between it and any other device. Can you guys help me recover these if you don't fix it in time? Does my phone have a unique game ID or something I can pull from it. Screenshots aren't great proof, but I can also provide that. Please let me know....(FYI, I've completed top level of 1925, but my other devices have me at level 1868. In the Dreamworld levels, I'm on 604 but showing at 599.)We want to thank you all for your understanding, we have not forgotten you. These problems can take a little time to identify. We hope to have things running smoothly again as soon as possible- Thanks!
