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The graphics for Candy Crush suddenly became very jerky and slow, anyone else have this issue?
Answers
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Motorola MAXX2 Android 6.0.1. - Happens on last life.Hi CandyCrusher,
Thank you for reporting this. We are currently investigating the issue.
Could you please let us know which model of mobile device you have as well as OS version?
Until the issue has been resolved I suggest you play the game on Facebook or King.com
Thanks for your patience and understanding while we work on this.
- Mark, Team King Care
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Galaxy S4Hi CandyCrusher,
Thank you for reporting this. We are currently investigating the issue.
Could you please let us know which model of mobile device you have as well as OS version?
Until the issue has been resolved I suggest you play the game on Facebook or King.com
Thanks for your patience and understanding while we work on this.
- Mark, Team King Care
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Started happening to me too on my S5 yesterday. makes it unplayable. Reboot, clearing the cache, and reinstalling don't help, and i last all my boosters.Hi CandyCrusher,
Thank you for reporting this. We are currently investigating the issue.
Could you please let us know which model of mobile device you have as well as OS version?
Until the issue has been resolved I suggest you play the game on Facebook or King.com
Thanks for your patience and understanding while we work on this.
- Mark, Team King Care
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With all the intelligence it takes to create the game in the first place, I'm not sure why this shouldn't be an easy fix???? I don't know how any player got to levels any higher with this issue?Same with me on my S5! I start playing without a problem and then after a while it becomes super slow and choppy where each move is like in slow motion. One if the first posters above said it was when you get down to one or less lives and he's right! It isn't until you get more lives that it will run properly again. No amount of restarting or cache clearing will help if you don't have enough lives. Please fix!
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It did not do while playing on my chromebook for the last 15 minutes and was able to beat the level and move on. I'm sorry as I would not know now whether the issue was still on my Note 4 or not. Thanks for the quick fixHi guys,
Thank you all for providing info about the issue.
The Development Team has located the issue and solved it through a hotfix.
Kindly reboot your mobile device, make sure you are online (WiFi or 3G/4G enabled) and start the game in order to apply the hotfix.
Kind regards,
- Mark, Team King Care
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I am still experiencing the issue even after restarting my device multiple times.Hi guys,
Thank you all for providing info about the issue.
The Development Team has located the issue and solved it through a hotfix.
Kindly reboot your mobile device, make sure you are online (WiFi or 3G/4G enabled) and start the game in order to apply the hotfix.
Kind regards,
- Mark, Team King Care
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I use a computer. My flash is up to date. This started over a month ago. Have rebooted several times. Still have the problem. I play on Face book.Hi guys,
Thank you all for providing info about the issue.
The Development Team has located the issue and solved it through a hotfix.
Kindly reboot your mobile device, make sure you are online (WiFi or 3G/4G enabled) and start the game in order to apply the hotfix.
Kind regards,
- Mark, Team King Care
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Same problem home computerHi CandyCrusher,
Thank you for reporting this. We are currently investigating the issue.
Could you please let us know which model of mobile device you have as well as OS version?
Until the issue has been resolved I suggest you play the game on Facebook or King.com
Thanks for your patience and understanding while we work on this.
- Mark, Team King Care
