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For over the past couple of weeks, I am stacked ... couldn't access app store
Answers
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Hello @The_Man🤗 A Warm Welcome to our sweet King Community!
I am sorry to hear that you are having an issue in your game!! Is the issue that you are not able to make any purchases while playing the game? If so, which device are you using?
Please reply back by typing in the blank box given below to my comment.
Hope to talk to you soon🍫🍫
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Thank you for responding!
Samsung Galaxy A13
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I cannot access the app store either. I am using an A20s
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I can not able to acess app store too, I'm using Samsung A11
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I cannot acess app store too, and its been two to three weeks, please help
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Hello again @za69ndy73🤗
I have responded to your earlier question HERE. We can continue talking there OR here!! No issues😉
Coincidentally, all 3 of you are on Samsung device!! I will ask our Community Manager and see if there is anything going on!!
But, in the meantime, can you please disconnect your device from Wi-Fi and connect to the Mobile Data and see if the Candy Store works?
Please let me know how it goes! Thanks🍫🍫
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Not at all. No Way that solved the issue....
Not at all. No Way that solved the issue.... as well.
I saved my status, uninstall and reinstall the game, cleared the cache, the game and play store, etc.
But, frustrated with No solution at all
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Hello @The_Man🤗 Welcome back and thank you for replying!
I am sorry to hear that the issue with the Store in your game was not resolved yet!! Since you did not come back this long, I thought the issue was resolved and was very happy about it!!
The step I wanted you to follow - to disconnect from Wi-Fi and connect to Mobile Data, was just a preliminary troubleshooting step. If the issue is small, it would help. But, it doesn't like the issue is small as there are many other players who are having issue with Candy Store. The Candy Crush Studio team is trying to fix the issue. You can find that discussion HERE.
The King team found that the glitch is particularly affecting players who used the Google Play Store as their payment method. To mitigate this problem, we recommend the following:
• Open your Google Play purchase history
• Check if you find a purchase that is asking you to cancel or authorize it
• Cancel this purchase
• Restart your game
If trying the above still does not work, try changing your payment method:
How to add, remove, or edit your Google Play payment method
Please follow these steps and let me know how it goes🤞
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