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Why is it like I've won the Bash for Bars, collecting 10000 blue candies to win 40 Gold Bars but after finishing the event seems like I did not receive my 40 Gold Bars? Who has experienced the same issue?
Hi everyone,
Thanks for sharing this! We have flagged this to the team who is currently looking into it š
so its been more than a day now. Has this got sorted or will it still take time.
It appears that some players have received their 40 gold bars but I have still not received mine. Although QueenB says this issue has been resolved, I havenāt received my reward. Would you investigate further please. Thank you.
Thank you so much. I just opened my game now and even though I didn't see a pop-up, 40 gold bars were added to my balance. Many thanks again for your help! š
Hi there and sorry to hear you have not received your compensation yet! I'll ping Player Support and see if they are still compensating as you might be next soon.
I'm glad you got your issue resolved. I haven't received this in my game, and I've been checking regularly. My emails keep being returned with canned "need any help" replies and I feel like I'm just getting nowhere.. š«
Issue has been resolved already. Thank you Candy Crush. Happy crushing!
Can you suggest how else I can make my issue be known? Because I just received that same response again for a third time!!! Why do I keep on receiving these canned responses when I've got straight to the point; "I didn't receive my reward from the Bash for Bars event". It's beyond frustrating!! š”
Just to add that I've noticed that some players already received a gold bar gift in their game. As of now, I HAVEN'T received this on my game. I just feel like I'm being ignored.. š
You will be the first to know if I've received anything, as I'll be writing on this thread again. But as of now, I've received NOTHING. š
I'm not getting anywhere with support. This is the only response that I'm getting. Twice now I've received this. I already responded "above the line", I just received this canned response again. What can I do? I'm missing 40 gold bars and I feel as though I can't get through to anyone. š”
I followed instructions on how to report the problem to support and got a canned response leading me to this community and the Help Center. It's not the first time that I've had this as a response. I've replied again, I hope I can get through to someone this time..
That's alright as we have received similar reports and we have identified and issue with the Bash for Bars feature which is having some issues.
This has been reported and the team behind this feature are already looking into this.
We apologize for the inconvenience caused š
Hello, unfortunately no screenshot as once I clicked on claim 40 gold bars everything disappeared and did not receive any bars. However, at the same time apparently I did receive a three year badge. Sorry I canāt give you any more information but there were definitely gold bars available. Thanks in advance for your help.
Hello @Mick18 š¤ Hearty Welcome to our sweet King Community!
I am not aware of an event where we will receive Gold Bars while collecting Blue candies š¤
Do you have screenshot of the event after you finished it? If so, can you show that to me please?
To reply back, you can type in the blank box given below. And to post the screenshot, tap on the 2nd icon located on the bottom left corner of the open comment box.
Talk to you soonš«š«
Hi and Welcome to the King Community
I'm sorry to hear about thisĀ ,Unfortunately we're not able to handle missing rewards through the community but please follow these stepsĀ HEREĀ on how to get intouch with our Player Support Team that handles these issues.
Hello, I completed the quest to obtain 10,000 blue candies today but unfortunately did not receive the 40 gold bars. Can you help please. Thank you.
Yep, same here..
Yep, same thing just happened to me. My reward was 25 gold bars as I only had to collect 4000 blue candies. I've got screenshots showing my gold bars total before and after claiming the reward, logged out of the game and restarted my PC. Nothing!!!!
I have the exact same problem š”
Me too
Here
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Comprei no jogo e nĆ£o chegou a compra
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