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I was at level 350 when i reset my phone. I was not connected to facebook. How can i get my game progress back? Game ID - 5988345281
In our Kingdom there are players from all over the world and from all walks of life. You might be a new to the game or you have been conquering tricky levels for years.
One thing however is for sure: You do not want to lose your levels.
Whether you would drop your phone in the bath or fancy changing hardware, rest assured King has your game progress safe and sound. That is if you have the game saved either through your Facebook or Kingdom account.
The option on saving the game through Facebook is presented right away when you open your game app. It's very simple, just be sure to connect the game to the correct Facebook account!
If rather play connected to Kingdom, you can find the option from the in-game settings.
Now you might come across issues with retrieving your saved levels. Either on a new device or on your current one. As there are different device types, there are different tips and tricks to get you back on track.
Select this option if you are playing on an Android device
Select this option if you are playing on an Apple device
If you're moving onto a new device make sure to check out our tips here on how to do it successfully.
If you have not saved the game, unfortunately it won't be recorded on our servers which means we can't bring the lost top scores back to you.
What we suggest is that you connect the game to either Facebook or Kingdom now, play a level and make your way to us through here and we'll try to help you out the best we can. Please be sure to select "Problems with my Game" and then "Game didn't save"
Now you're all set and ready to go!
Hi everyone! Welcome to the community. Please see this blog here for the steps to follow if you have lost some of your progress. The Blog includes lots of steps on how to fix this problem yourself :-)
If you are not able to restore your own levels, please see the contact form at the end of the Blog, be sure to select "Lost Progress" as the reason of contact.
Many thanks
Please help me too. Is this happening to a lot of people? I just lost all my levels and boosters as well as coins and i'm not logged in with facebook. please send me a message too?
Hi @Bahar- I will send you a message too :-)
Hi , I Have the same problem... no account found for email, my email is bah7173@gmail.com... it was sync with the game... and now... this error... (
Hi Cristina and Chandra- I will send you both messages :-)
Hi @Manish do you still need a hand? Sorry for the delay. I would like to check your account. I have sent you a private message, please click on the envelope icon in the top right hand corner of your screen. As soon as you get back to me we can get this sorted :-)Have a lovely week!
Hi @Manish do you still need a hand? Sorry for the delay. I would like to check your account. I have sent you a private message, please click on the envelope icon in the top right hand corner of your screen. As soon as you get back to me we can get this sorted :-)
Have a lovely week!
Hi,I am Chandra sekhar and I restart my phone today,I can't forget to backup my all app,so please help me,how I can get my previous level candy crush saga
Hi,
I have lost my game progress when I have changed my phone. Please help. It doesn't sinc. Thank you.
The same happened to me too. I was planning to save my progress so I created a Facebook to syn it and lost all my previous progress. Please help me! I don't think I have an email registered before. Don't remember
If you are logged into Facebook, logout. You will need to go back to the opening page, tap the yellow arrow in the bottom left corner. The orange 'kingdom' icon should appear, tap that and enter the email address you signed up with. If you didn't sign up, go back to your old device, sign up on it and then try again on new device.
Help! Anyone?
Are you sure you are using the same email address you used when setting up CandyCrush (even if that email address is no longer valid)?
I had sort of the same kind of problem -- when I connected to CandyCrush thru Face Book, I went back down to level one. Here is instruction King Care: Thank you for contacting King Customer Care.I'm sorry to hear about the issue with your progress in Candy Crush Saga!However, there is nothing to worry about as your progress and Gold Bars are saved in your account!As you are connected to Kingdom, can you please reconnect the game with your email address?You can do that through in-game settings by tapping on the orange Kingdom logo:- tap the orange Kingdom logo in the in-game settings-and there Log Out (in case you are logged in) -then Log back in using your email address.That should take you to the right level. In case it didn't help, please let me know and I will do my best to restore the level and the Gold Bars for you.
I had sort of the same kind of problem -- when I connected to CandyCrush thru Face Book, I went back down to level one. Here is instruction King Care:
Thank you for contacting King Customer Care.
I'm sorry to hear about the issue with your progress in Candy Crush Saga!
However, there is nothing to worry about as your progress and Gold Bars are saved in your account!As you are connected to Kingdom, can you please reconnect the game with your email address?
You can do that through in-game settings by tapping on the orange Kingdom logo:
- tap the orange Kingdom logo in the in-game settings-and there Log Out (in case you are logged in) -then Log back in using your email address.
That should take you to the right level. In case it didn't help, please let me know and I will do my best to restore the level and the Gold Bars for you.
New here? Sign in or create an account to join the fun.
Please help me too, I logged in with facebook and then I lost all the levels. Could you please help me? Thanks a lot
@PollyB + Thuy- I will send you both messages too.
Hi, I have also lost all my progress to candy crush because I was prompt to connect to my facebook account, but I have played candy crush under a condition that I did not sign up neither with my fb account or my email, in other words, playing it only as a guest. I am currently back to level 1 from level 400+, please help!
My inventory disappeared overnight Hundreds of boosters lost Back to square one !! Any ideas why and how to retrieve ?? Gutted !!
its not fair for some players to not have a feature that other players have please make an update that makes the game the same for all accounts my id 1548936986
I play in iran and i should use vpn to conect and play, but most of the time my vpn is conect but my game is disconnecting. I am a old player and i am playing during 13 year and my level is 8434, i am iranian person not a government please let us to continue connection 🙏
What happened to my inventory?? I had over 1,000 candy bombs, over 250 candy hammers, 120 fish and more stuff. Now it's all gone. Why? I'm on the same device as always. It took me years to build up my inventory. Someone help please.
Pins collection i finish it I didn't received my reward.
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…
