Crashing when opening up the mailbox

Updated candy crush saga and now I lost my help from friends. Opening the envelope shuts down my game?

Answers

  • Molly-11Molly-11 Posts: 1

    Hi Ellen, thanks for reporting this in.

    This information has been passed forward to the development team to look into. As soon as we get updated on the situation we will be posting back into this thread.

    Thank you for your understanding.

    Leo, King Care Team

    Having same issue since update
  • CezdiamondCezdiamond Posts: 6,509 Community Manager

    Same thing is happening on my iPad Air.  Candy Crush plays fine, but whenever I tap the trophy/envelop icon to view assists from friends, Candy Crush immediately crashes. 

    We are still looking into this, thanks!

    Got a great Candy Crush Saga tip for players? Share here to have your idea featured and win Gold Bars!

  • CezdiamondCezdiamond Posts: 6,509 Community Manager

    Why does it show that it has been solved?? It hasn't been solved!!

    We are still looking into this, thanks!

    Got a great Candy Crush Saga tip for players? Share here to have your idea featured and win Gold Bars!

  • Why does it show that it has been solved?? It hasn't been solved!!

    My problem was solved by candy crush
  • Hi Ellen, thanks for reporting this in.

    This information has been passed forward to the development team to look into. As soon as we get updated on the situation we will be posting back into this thread.

    Thank you for your understanding.

    Leo, King Care Team

    Since update can no longer get mailbox to open.When attempt to do so game shuts down to home screen . Please advise . Thank you .
  • StuckInATreeStuckInATree Posts: 4,900

    Why does it show that it has been solved?? It hasn't been solved!!

    Relax, the person who posted this question has the ability to select any answer as solving their question, it doesn't mean the problem in itself is solved. The Moderators will confirm when that is the case.
  • Hi Ellen, thanks for reporting this in.

    This information has been passed forward to the development team to look into. As soon as we get updated on the situation we will be posting back into this thread.

    Thank you for your understanding.

    Leo, King Care Team

    Same goes for me. Every time I try to access mailbox it shuts down.
  • CezdiamondCezdiamond Posts: 6,509 Community Manager

    No answer but am sick of waiting on a fix. It'll be the usual- delete and re-download which means we lose everything we've been given & everything we've bought. This is not acceptable. I am not going to go quietly into the night. I've spent too much money to lose it all. So frustrated!!!!!!!!!!!

    Hi Pamelaboyd- Really sorry about this, are you still experiencing a problem?

    Got a great Candy Crush Saga tip for players? Share here to have your idea featured and win Gold Bars!

  • CezdiamondCezdiamond Posts: 6,509 Community Manager

    After not working for a week it finally is thank you 

    Hi Laxmama22- Really sorry about this, are you still experiencing a problem?

    Got a great Candy Crush Saga tip for players? Share here to have your idea featured and win Gold Bars!

  • hi i have an older ipad mini i downloaded the apps can you tell me why my games are crashing ?

    Games crashing !
  • Tony_McTony_Mc Posts: 4,138 ✭✭

    hi i have an older ipad mini i downloaded the apps can you tell me why my games are crashing ?

    https://care.king.com/en/candy-crush-saga/games-crashing-338148347
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