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Updated iPhone to iOS 17 and my progress on candy crush saga has gone back to level 1 ?
Hi all,
I reached out to King Support but I never got a response back. I emailed them and filled out the form a few different times.
Is there anything else I can do?
I filled out the form, but I never received a confirmation email. What should I do?
Hi and Welcome to the King Community
Thanks for the feedback. Please email Player Support from the game's Settings and Help Center so they can check up what happened in your game.
You can also email them from here:
https://soporto.king.com/contact
I recently updated my iPhone 14 Pro to iOS 17.2 and now Candy Crush isn’t working. It won’t load. It’s just frozen. What should I do? Is anyone else having this issue. I have a King account & logged in.
Hello @dimbers1970🙋♀️
Is your game back to normal and the progress back? If not, please contact the King Player Support team to restore your game progress. It will be better if you can send the complaint through your game. Here are the steps ⬇️
You will be receiving an automated email, which is like an acknowledgement to tell you that they have received your complaint. If you don't hear back from anybody even after that, please post back here and let me know.
Hope everything goes well and your progress will be back to where it belongs🍫🍫
I clicked on the app on my phone and it asked. Be to log in via Facebook so I did and it asked me my date of birth like I was a new player, then it took me to level 1 ??
Hello @dimbers1970🤗 Hearty Welcome to our sweet King Community!
I am sorry to hear about the issue in your game!!
Did you log in with your account details that you usually use to get into the game?
Please reply back by typing in the blank box given below!
Anyone else have an issue with the booster wheel not letting you spin? Mine says come back in xxx hours for the next spin, but the next spin never comes. I am so stuck on level 7280 and I need some booster help!!
Hi everyone, We’re aware that some players who play on Facebook are currently seeing their game reset to Level 1, even though their progress is correct on other devices. We’ve reported this to the Studio and it’s now under investigation. If you’re affected, please: Confirm you’re logged into the correct Facebook account…
End game directly once moves running out, I cannot use the gold to buy more moves to clear level suddenly. Thanks
