
Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
Hi Tony- Thanks for posting on King Care. I am sorry that you have been experiencing a problem with your iPhone loading. Please try our troubleshooting steps here: https://care.king.com/en/candy-crush-saga/loading-crashing-issues-ios
It is possible that you may be playing on an older device, please see this thread for more information- https://care.king.com/en/bubble-witch-2-saga/problems-with-your-games-crashing-loading-on-certain-ios-devices
Let me know how you get on :-)
Have a sweet Sunday!
Hii am using an iphone 5 - running ios 10.3.1i tried all the other things you mentioned and it didn't worki don't want to loose my levelsHi Tony- Thanks for posting on King Care. I am sorry that you have been experiencing a problem with your iPhone loading. Please try our troubleshooting steps here: https://care.king.com/en/candy-crush-saga/loading-crashing-issues-ios
It is possible that you may be playing on an older device, please see this thread for more information- https://care.king.com/en/bubble-witch-2-saga/problems-with-your-games-crashing-loading-on-certain-ios-devices
Let me know how you get on :-)
Have a sweet Sunday!
any one else have any ideas?Hi Tony- Thanks for posting on King Care. I am sorry that you have been experiencing a problem with your iPhone loading. Please try our troubleshooting steps here: https://care.king.com/en/candy-crush-saga/loading-crashing-issues-ios
It is possible that you may be playing on an older device, please see this thread for more information- https://care.king.com/en/bubble-witch-2-saga/problems-with-your-games-crashing-loading-on-certain-ios-devices
Let me know how you get on :-)
Have a sweet Sunday!