I have been checking a number of similar problems/questions that I have experienced, and have found this response on almost all of the posts as an "answer"
My name is Johnny, I am a moderator here on the King Care site. Due to a technical error this post did not appear on the site.
I apologise for this, rest assured this is being looked at to ensure that it does not happen again.
If you still have a query then feel free to use the site for help or post your question again so our community can assist you.
Kind regards,
Johnny
Great Job King Care; really shows your commitment to your community....