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New levels for Kindle Fire?

Ellie_May
Ellie_May Posts: 8

Level 1
in Support

I typically play Candy Crush on a Kindle Fire HDX 8.9 (3rd generation). I completed level 2465 last week. I expected new levels on Wednesday (as I usually receive each week), but I did not get new level on 5/10/17. The Kindle says my Candy Crush app is updated. 

When will I get new levels? My Facebook user ID is: 1051599718

Thanks in advance for any help you can provide. I asked this same question two weeks ago - and I still have not received new levels. Are you electing not to support Kindle anymore?

- See more at: https://care.king.com/en/candy-crush-saga/why-did-i-not-receive-new-levels-this-week#entry_106368

Answers

  • JillyJill
    JillyJill Posts: 976
    edited May 2017

    Hi Ellie May,

    Thank you for contacting King Care!  You should have received new levels today, there may have been a delay in levels for the Kindle Fire due to the transitioning into the HTML5.

    Jilly

  • Ellie_May
    Ellie_May Posts: 8

    Level 1

    Hi Ellie May,

    Thank you for contacting King Care!  You should have received new levels today, there may have been a delay in levels for the Kindle Fire due to the transitioning into the HTML5.

    Jilly

    I have not received the new levels as of yet. I restarted my device, checked app updates (none), and signed out of Facebook and signed in again. Any other suggestions?

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