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I will need you to create an account and I can help you out :-)@cezdiamond I just had the same problem. The game suddenly got stuck and also my pc (I downloaded the game from microsoft store), so I restarted it and when I tried to enter the game I saw that all of my progress was gone and I need to start over from level 1.. I was at level 271 please is there a way to restore my progress? I wasn't conectted to any account or email the pc just saved the progress. Thank you
@Cezdiamond please help. There must be something U can do.Hi , I need a help. I have lost my progress when my tablet was broken and I had to buy a new one. I never had a facebook account or King account and now I start from level 1. I take me almost 4 years to go on level 1700+ ( cant remember exactly, byt it was over 1700). Now I got King account my nick name is - monisia and facebook and I am currently on level 65. Please could U do something in my case? If I back on level 1700 I will be happy enough . My game ID is 8633565448
@cezdiamond which account do you mean?@cezdiamond I just had the same problem. The game suddenly got stuck and also my pc (I downloaded the game from microsoft store), so I restarted it and when I tried to enter the game I saw that all of my progress was gone and I need to start over from level 1.. I was at level 271 please is there a way to restore my progress? I wasn't conectted to any account or email the pc just saved the progress. Thank you
Why do you keep sending private messages? If you just post how to fix it everyone can fix there's instead of posting and waiting for a message?Hi @Bahar- I will send you a message too :-)
@Cezdiamond please respond.
Hi I have sent you a private message :-)@cezdiamond I just had the same problem. The game suddenly got stuck and also my pc (I downloaded the game from microsoft store), so I restarted it and when I tried to enter the game I saw that all of my progress was gone and I need to start over from level 1.. I was at level 271 please is there a way to restore my progress? I wasn't conectted to any account or email the pc just saved the progress. Thank you
Hi Monis? How can I help you?@Cezdiamond please respond.
Hi , thank You for reply. I had a Facebook account but I had to delete it. I was playing on my tablet but it is broken so I bought a new on . Unfortunately I never had a King account so my progres was not save. I was play for over 3 years and I was over level 1700 ( really cant remember exactly ) . Now I start from the beginning. Could U please somehow put me back on level 1700? Please I really like this game.@Cezdiamond please respond.
I have lost all my progress in candy crush jelly saga but I have played it that I did not sign up neither with facebook account or my email. I am back to level 1 from level 370+, please help @Cezdiamond
Hi. I too lost all my progress. I was in the mid 600's. It asked to synch to facebook, I wasn't paying attention and now I am back to 1. I tried logging in and my email was found but nothing changed. Can someone please help?