Candy Crush and Candy Crush Jelly Continually Crashes, Why?

Dani_Snape · June 2017

I recently got a new tablet and downloaded all3 Candy Crush games. Only the Soda works. The other two will load, but when I click the level to play, it says loading, then it crashes. Everything is up-to-date. It is an android tablet and I've tried installing and uninstalling several different times via Google Play, but each time Candy Crush and Candy Crush Jelly continue to crash. What's up?

Cezdiamond · June 2017

Hi Dani- Thanks for posting on King Care. I am sorry that you have been experiencing a problem with your device crashing. Please try our troubleshooting steps here: https://care.king.com/en/candy-crush-saga/loading-crashing-issues-android

Please also see our list of recommended devices to be sure that yours is fully compatible https://care.king.com/en/blossom-blast-saga/android-ios-recommended-devices

Let me know how you get on :-)

Have a sweet weekend!

Dani_Snape · June 2017

Hi Dani- Thanks for posting on King Care. I am sorry that you have been experiencing a problem with your device crashing. Please try our troubleshooting steps here: https://care.king.com/en/candy-crush-saga/loading-crashing-issues-android
Please also see our list of recommended devices to be sure that yours is fully compatible https://care.king.com/en/blossom-blast-saga/android-ios-recommended-devices
Let me know how you get on :-)
Have a sweet weekend!

Already tried all of that. And the tablet in question is identical to another that I have except it has a larger memory on it and the game plays fine on the other tablet. None of that worked. Not even uninstalling/reinstalling, which I have done multiple times. Again, the Soda Saga runs fine, just Jelly Saga and the original Candy Crush that won't.

Candy Crush and Candy Crush Jelly Continually Crashes, Why?

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