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How do I log into the right account?
Bob_Coiteux
Posts: 30
Level 3
in Support
Team, during the required having to click that link to go to Facebook and have it go to yet again a different Facebook account. How can I force it back to my primary account? I’ve tried everything and I can’t get it to go back. There should be a way to log into my Facebook account that I want to play the game with and not be stuck with a random Facebook account that I normally don’t play my game with. This is very frustrating. I’m sure I’m not the only one that’s had this problem. So at this point, I’m just stuck playing a different game on my other Facebook account while my primary game on my primary Facebook account will never be used again until the system decides it’s gonna let me login?? None of this makes sense
Answers
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Hi and Welcome to the King Community
The games cannot be transferred or synced between different Facebook accounts.
What you can do is to open the games on the new Facebook account and then contact Player Support and ask them to put you on the same level in the games you play. Please note that no Gold Bars, Boosters or level scores will be transferred. You will only be on the same level.
You can also email them from here:
Contact us
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Hello Bob @Bob_Coiteux 🤗 Good Morning!
I am so sorry for missing your other post to reply back! There is a risk of 2 accounts merging when playing on a same device. Hence, Kingsters inform us to be careful when we are sharing a device or playing with 2 accounts.
Unfortunately, once the accounts are merged, it is not possible to separate them. But, you can contact King Player Support team and request them to help you. You would have to lose the account that was merged with the current one.
I remember that you are on a mobile device. So, please follow these steps --> Click on the Pink Cog wheel -- Click on ? icon -- Click on "My game progress” -- select a suitable option and click on it -- now, scroll down all the way and you will see "Contact Us" button at the bottom of the screen -- click on it and fill up the form & submit.
If you have further questions, please reply back by typing in the blank box given below🍫🍫
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I don’t know what my game ID was on my other account, I don’t know what level I was on. So at this point, I’m just gonna assume sometime in the future this is gonna mess up again and I’ll be logged into my original account with all my stuff and all my friends, but till that point I am stuck. This is so bizarre. I played for years on that account.
