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Lost levels

Tazz__Stander
Tazz__Stander Posts: 1

Level 1
in Support

I’ve just got a new phone and my levels are back at 0!! I was on 808! I always just used the play button and never logged in but last night before switching, I logged in with Facebook to save my levels. They’re not showing though!! HELP!!!!

Answers

  • Tony_Mc
    Tony_Mc Posts: 4,138

    Hi Tazz Stander,

    Thank you for posting this here on King Care.

    I have sent you a private message regarding your account. You should be able to see it in your inbox here on King Care.

    Kindest regards and have a great day,

    Tony - King Care Team

  • Gavin_J
    Gavin_J Posts: 3

    Level 1

    Wow  how did you get help from a moderator in an hour?

    I had the same thing happen to me a few days ago but can’t get any assistance with it. 

    I went from 1360 to 1 on Classic and 1070 to 1 on Soda. 

    When can I get some to help me on the matter?

  • Gavin_J
    Gavin_J Posts: 3

    Level 1

    Hi Tazz Stander,

    Thank you for posting this here on King Care.

    I have sent you a private message regarding your account. You should be able to see it in your inbox here on King Care.

    Kindest regards and have a great day,

    Tony - King Care Team

    I had the same thing happen to me a few days ago, but I can’t get any help with this. On Classic I went from 1360 to 1 and on Soda I went from 1079 to 1. When will I get assistance?
  • Tony_Mc
    Tony_Mc Posts: 4,138

    Hi Gavin J,

    Thank you for posting this here on King Care.

    We are constantly working on improvements as well here on our community site.

    I have sent you a private message regarding your account. You should be able to see it in your inbox here on King Care.

    Kindest regards and have a great day,

    Tony - King Care Team

  • Tony_Mc
    Tony_Mc Posts: 4,138

    Hi Tazz Stander,

    Thank you for posting this here on King Care.

    I have sent you a private message regarding your account. You should be able to see it in your inbox here on King Care.

    Kindest regards and have a great day,

    Tony - King Care Team

    Hi Gavin J, Thank you for posting this here on King Care.I have sent you a private message regarding your account. You should be able to see it in your inbox here on King Care.Kindest regards and have a great day,Tony - King Care Team
  • Claudia_Vasquez-2
    Claudia_Vasquez-2 Posts: 1

    Level 1

    Preciso de ajuda para voltar de onde parei no nível 633. O jogo travou e tive que atualizar 2 vezes e ainda assim não ia para a próxima fase 634. Desinstalei e instalei de novo porém o jogo volta no nível 1. Me ajudem pois não quero começar tudo de novo. Por favor help!!!!

  • Tony_Mc
    Tony_Mc Posts: 4,138

    Preciso de ajuda para voltar de onde parei no nível 633. O jogo travou e tive que atualizar 2 vezes e ainda assim não ia para a próxima fase 634. Desinstalei e instalei de novo porém o jogo volta no nível 1. Me ajudem pois não quero começar tudo de novo. Por favor help!!!!

    Thanks Claudia Vasquez, please try again now

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