Candy Crush Saga

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All You Need to Know About All Stars 2026

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My app crashes every time I try to open it on my iPhone

I haven't received an answer on my earlier questions so I try again... My app crashes every time I try to open it. I have been playing offline so if I delete it my levels will be lost, which means I haven't found a solution based on other questions. I have enough memory on my phone and I have tried to troubleshoot the device and app according to your instructions. What to do? please help...

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Accepted answers

Creative_Elsa

Hi Joel, sorry that I wasn't able to respond earlier. It's been a crazy week. I'm going to elevate this to a King Admin to see if she can help you.

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Joel_Fast

Hi Joel, sorry that I wasn't able to respond earlier. It's been a crazy week. I'm going to elevate this to a King Admin to see if she can help you.

This way of helping customers is so inefficient... wow.

Joel_Fast

Hi Joel, sorry that I wasn't able to respond earlier. It's been a crazy week. I'm going to elevate this to a King Admin to see if she can help you.

Hi Elsa. I clicked ‘solved’ by mistake last time out and since then I haven’t heard anything. Can you still help me?

Joel_Fast

Thank you! I missclicked the ”solved” button. It is not yet solved...

Creative_Elsa

Hi Joel, sorry that I wasn't able to respond earlier. It's been a crazy week. I'm going to elevate this to a King Admin to see if she can help you.

Joel_Fast

Hello? Someone? Please?

Joel_Fast

Hi Elsa!

The phone is updated to the latest iOS (11.1.2) and there are a few GB memory on my phone, so that shouldn’t be an issue. I cannot play on a laptop since I’ve been playing offline, hence the worry that everything will be lost if I try to reinstall it.

Creative_Elsa

Hi Joel, how often are you clearing the history on your phone? Is it updated to the most recent IOS? I clear the history on my iPhone several times during the day. Is that the only device that you use for the game? Can you please on a laptop or pc?

Accepted answers

Creative_Elsa

Hi Joel, sorry that I wasn't able to respond earlier. It's been a crazy week. I'm going to elevate this to a King Admin to see if she can help you.

All comments

Creative_Elsa

Joel_Fast

Hi Elsa!

Joel_Fast

Hello? Someone? Please?

Creative_Elsa

Hi Joel, sorry that I wasn't able to respond earlier. It's been a crazy week. I'm going to elevate this to a King Admin to see if she can help you.

Joel_Fast

Thank you! I missclicked the ”solved” button. It is not yet solved...

Joel_Fast

Hi Joel, sorry that I wasn't able to respond earlier. It's been a crazy week. I'm going to elevate this to a King Admin to see if she can help you.

Hi Elsa. I clicked ‘solved’ by mistake last time out and since then I haven’t heard anything. Can you still help me?

Joel_Fast

Hi Joel, sorry that I wasn't able to respond earlier. It's been a crazy week. I'm going to elevate this to a King Admin to see if she can help you.

This way of helping customers is so inefficient... wow.

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Recent Announcements

Levels are not syncing across devices - Edited by CM: Issue FIXED!
Is there a moderator on the forum anymore? This glitch just started today, the new levels that were just added are not syncing across my devices. All are up to date. It's also been saying occasionally about no connection, but closing out the game and restarting seems to take care of that. The real issue is the syncing…
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Recent Crashes 2/21/26 - (Edited by CM: Reported to the Studio)!
Is anyone else’s games freezing and then crashing? The last few days my games are consistently freezing and crashing. Costing me gold bars and boosters. I have good internet service and am having the same problem using my data on my phone. update. Still having the same problem. My internet and my iphone 17 pro have not…