Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
πΆοΈπ¬ Hot & Sweet right now in Candy Crush Saga!
Round started and ended before I could play?
tmorgan1979
Posts: 5
Level 2
in Support
In the middle of winning the path to the 500 jackpot. I went to 32
and the round started with no moves, refreshed and said oops. I was cheated out of even playing that round and then was locked out the race. Not cool!
0
Answers
-
Hello @Morgan @tmorgan1979 π€ Hearty Welcome to our sweet King Community!
I am sorry! Need a bit of clarification...
Were you playing the "Candy Royale"? So, when you were about to play level 32, the board appeared as "oops"?
Are you on Adventure Path? I do not have that feature yet! Hence, not familiar with it!!
Were you brought back to the regular map or stayed on Adventure path, but lost the Candy Royale race?
Can you please reply back by typing in the blank box given below?
Thanks π«π«
0 -
Yes, the latter! I was on the adventure path working towards Candy Royale Race, using credits and getting closer. I started the round, and there were no moves. It auto refreshed like it does, switching the candies around, and there were still no moves, it said "oops" and forced me to quit.
1 -
Thank you for replying back Morgan @tmorgan1979π€
I would suggest you to contact King Player Support team! But, not sure if they will reimburse anything or not!!
Please wait a bitπ
0 -
Hi Christine @christinewuppο»Ώπ€
ο»ΏDid you experience this issue? If so, did you contact the Player Support team? Were you helped & reimbursed?
0 -
I contacted them, haven't heard anything back yet. Thanks!
1 -
Glad to know that you have already sent your complaint to Player Support team, MorganποΈ
Usually, it would take up to 72 hours for an actual agent to contact you. If you did not hear back by then, send a reply through the first email you have received today. Please don't give up and/or be discouraged.
Hope everything goes well and you will receive an answerπ«π«
0
