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This has been going on for nearly a month! Do you have an update on a fix?????
Hello Linda @Linda_T_🤗
Unfortunately no!! It is taking a while for them to fix the issue😕
Hi Linda and @EarthAngel444 🤗
Unfortunately, no updates as of yesterday too!!
When the Studio tries on their side, they are not experiencing any problems, is causing delay in fixing the issue🤷♀️🤷♀️🤷♀️
I did not forget about you all! If and when I have an update, I will come back!! OR may be, the issue will be resolved miraculously… and you guys will tell me that all is well 😅😅
Hello Linda @Linda_T_ 🤗 Welcome back to our sweet King Community!
The Candy game Studio still investigating this issue!
The players are suggested to play the game either on Chrome browser OR the App version if possible!
I am very sorry for the inconvenience this might be causing you!!
Thank you for your patience and understanding🙏🍫
Surely something is sorted by now!!
Still nothing sorted?
Hello Linda 😃
We've noticed that Safari isn't providing the best experience for our game at the moment. Our team is actively collaborating with Apple to resolve this, but it may take some time.
For a smoother experience, we highly recommend using Chrome or any other browser. If downloading a new browser isn't an option for you, playing on a mobile device will offer a better alternative.
Given that the majority of our players use mobile devices, we focus most of our resources on enhancing that experience. We regret that fixing the issue with Safari will require some patience.
We sincerely apologize for any inconvenience this may cause and genuinely appreciate your understanding!
Still waiting........coming up to TWO months of constant crashing! Update?????
Thank you for letting us know we are not forgotten.
I'm waiting along with you!
Any update!!!!!!!!!!!!!
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Good morning, so I’m noticing with the all stars that I’m stuck at 131 blue candies over the past 10+ levels. And at one point I saw where my score doubled and then went back to 131 and it hasn’t moved despite collecting blue candies when the other scores clearly have moved making it almost impossible (as always) to catch…
Hi everyone, We’re aware that some players who play on Facebook are currently seeing their game reset to Level 1, even though their progress is correct on other devices. We’ve reported this to the Studio and it’s now under investigation. If you’re affected, please: Confirm you’re logged into the correct Facebook account…
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
