Candy Crush Saga

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Candy Crush Saga

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Candy Crush game keeps freezing when I use color bomb

For the last three days I haven't been able to play Candy Crush because the game keeps freezing once a color bomb is activated. When I manage to not activate the color bomb and finish the level, then the game freezes again. It's very frustrating. I did clear my cache and cookies, updated my browser, and even tried using my niece's computer to play the game. It still freezes and I get a message that facebook can't be reached. I can play Candy Crush Soda and other games fine. It's just Candy Crush that freezes.

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Lisa_MacDonald

I GOT it !!!!! I uninstalled Chrome and reinstalled. Problem solved !!

Lisa_MacDonald

I tried that, too. Didn't work.

Lisa_MacDonald

Well, that's all fine and good until you need to get color bombs as ingredients.

Myrna_Piche

I'm on level 2227 and the same thing is happening and it also started on 2/2/18. Haven't been able to play since Friday! Help!!

Krys_Lyman

I am having the same problem. I can finish the level and win but if a candy bomb goes off it freezes after i win then doesn't count it.

jaygiv3

I have been having the same issue, the game freezes and shuts down and costs me a life. I have done everything suggested and it is still an issue. I did the recent update, uninstalled,re installed, deleted everything and still not resolved. The video is not working either when you click that. I don't know what the problem is, but its very frustrating and I wish someone would look into it.

Jacquey_Jagiello

The game is working again. I went into the history on chrome and cleared browsing data. Keep your fingers crossed. Hope this helps

Creative_Elsa

Well i am writing again to let you know that it has been reported. please stop using the color bomb until it gets fixed.

Creative_Elsa

Hi Amy, I see that you are reporting the same issue. Which game are you playing that you have this problem? I have seen reports about this happening with Candy Crush Jelly. Please let me know which game so that I can report it.

Amy_Schrecengost

I am currently having the same issue, which started Friday evening for me (2/2/2018). Sometimes it has happened when trying to match striped and hard candies, but mostly with the color bombs. Have also tried using different browser, clearing cache, restarting PC, etc. Hoping it gets fixed soon, it's annoying and it's been eating through a lot of my power ups.

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Accepted answers

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Amy_Schrecengost

Creative_Elsa

Well i am writing again to let you know that it has been reported. please stop using the color bomb until it gets fixed.

Jacquey_Jagiello

The game is working again. I went into the history on chrome and cleared browsing data. Keep your fingers crossed. Hope this helps

jaygiv3

Krys_Lyman

I am having the same problem. I can finish the level and win but if a candy bomb goes off it freezes after i win then doesn't count it.

Myrna_Piche

I'm on level 2227 and the same thing is happening and it also started on 2/2/18. Haven't been able to play since Friday! Help!!

Lisa_MacDonald

Well, that's all fine and good until you need to get color bombs as ingredients.

Lisa_MacDonald

I tried that, too. Didn't work.

Lisa_MacDonald

I GOT it !!!!! I uninstalled Chrome and reinstalled. Problem solved !!

Merge Accounts
Hello, I am trying to get Candy Crush Saga to work on Windows 11. So I was hoping someone could merge my account 2112260453 to my new King account, which is numbered 16129197945 Thank you.
🎥 Why don't I see video ads in my game? Here’s what you need to know!
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
Pins are missing
i was well on my way to completing the pins but the app restarted and now them pins tab is no longer available
Minha compra não chegou
Comprei no jogo e não chegou a compra
Level 18 527
Hallo kann mir jemand helfen komm bei Level 18 527 nicht weiter? LG Moni

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Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Recent Announcements

🎥 Why don't I see video ads in my game? Here’s what you need to know!
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
⛔ Under Investigation: Episode Race counter isn’t advancing and my progress is not syncing
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
❓ Having issues and need help with your Candy Crush Saga? Start Here 😉
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…