Candy Crush Saga

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Candy Crush Saga

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

An error has occured. We are doing our best to fix it, please try in a moment. when using a color bo

An error has occured. We are doing our best to fix it, please try in a moment. when using a color bomb in candy crush and only in google chrome. I have tried all of what was mentioned, nothing is working in google chrome. Works fine in internet explorer.

Accepted answers

tonight I was having problems with my Messenger on Google Chrome and I went into settings of Google Chrome, advanced then reset . I did "restore settings to their original default" and cleared all the web browsing data. My Candy Crush is now working. If this can help anyone, good.

All comments

I feel the same it's been like this for what a week now! Obviously they don't care about their fb gamers that actually enjoy the game! Mines still down

tonight I was having problems with my Messenger on Google Chrome and I went into settings of Google Chrome, advanced then reset . I did "restore settings to their original default" and cleared all the web browsing data. My Candy Crush is now working. If this can help anyone, good

Yep, same here!!!!! It would be nice if someone would respond !!

tonight I was having problems with my Messenger on Google Chrome and I went into settings of Google Chrome, advanced then reset . I did "restore settings to their original default" and cleared all the web browsing data. My Candy Crush is now working. If this can help anyone, good

Apparently King Games would rather upset its users than remove the update they installed a few days ago. I guess they don't care about forgoing FB revenue and/or keeping its customers happy!!

tonight I was having problems with my Messenger on Google Chrome and I went into settings of Google Chrome, advanced then reset . I did "restore settings to their original default" and cleared all the web browsing data. My Candy Crush is now working. If this can help anyone, good

I been having the same problem on Chrome and game room for the last two days, this is really frustrating.

tonight I was having problems with my Messenger on Google Chrome and I went into settings of Google Chrome, advanced then reset . I did "restore settings to their original default" and cleared all the web browsing data. My Candy Crush is now working. If this can help anyone, good

I can't believe it still doesn't work, they owe us some games and candies.

tonight I was having problems with my Messenger on Google Chrome and I went into settings of Google Chrome, advanced then reset . I did "restore settings to their original default" and cleared all the web browsing data. My Candy Crush is now working. If this can help anyone, good

It's not just the colour bomb. Sometimes the error occurs when simply making a switch. Also the whole thing freezes if you manage to actually complete a game.

tonight I was having problems with my Messenger on Google Chrome and I went into settings of Google Chrome, advanced, then reset . I did "restore settings to their original default" and cleared all the web browsing data. My Candy Crush is now working. If this can help anyone, good

I have nothing to add to the solution except that I noticed this problem about 2 days ago. I seem to get the error message when using the colour bomb and the game freezing when using a coconut wheel. I use Chrome as my browser and play through Facebook. I tried playing on Internet Explorer and Gameroom on my PC and got the same problem. Yet I do not get this problem if I play on my phone or tablet (Android). I deleted browsing history & cookies, restarted the computer but still have the same problem. It seems rather pointless to be registered on this King Care site if they are not going to help with problems.

tonight I was having problems with my Messenger on Google Chrome and I went into settings of Google Chrome, advanced then reset . I did "restore settings to their original default" and cleared all the web browsing data. My Candy Crush is now working. If this can help anyone, good

same problem here and king has no answers for us

tonight I was having problems with my Messenger on Google Chrome and I went into settings of Google Chrome, advanced then reset . I did "restore settings to their original default" and cleared all the web browsing data. My Candy Crush is now working. If this can help anyone, good

Yes, at the very least an update from King would be desirable so we know they are aware and working on the problem!

tonight I was having problems with my Messenger on Google Chrome and I went into settings of Google Chrome, advanced then reset . I did "restore settings to their original default" and cleared all the web browsing data. My Candy Crush is now working. If this can help anyone, good

Candy Crush is finally working again. I use Google Chrome. I deleted browsing history, cookies, etc., then rebooted and have had no troubles since yesterday. I did however lose all my lives, and spaceship. BUT at least it's working again :-)

tonight I was having problems with my Messenger on Google Chrome and I went into settings of Google Chrome, advanced then reset . I did "restore settings to their original default" and cleared all the web browsing data. My Candy Crush is now working. If this can help anyone, good.

I went into history on chrome and deleted browsing data and it is working again.

Way to go!

This has to be a problem caused by something that King did to Candy Crush. It crashed on two different computers running Windows 10, in different browsers, so I tried it on an older laptop running Windows 7, and it crashed there too, when trying to use a colour bomb. Thus, it's not the browser or the operating system, so it must be in the Candy Crush code from King. Surely they have to be aware that it's a problem and if they can't fix it, why not revert to the older form that had been working.

That is what i asked before undo what king game did and the game should be O.K. No answer yet...........

It has been over a week now with this color bomb problem Where is the FIX ??????

Jacquey_Jagiello

I went into history on chrome and deleted browsing data and it is working again.

Darlene_Dudenas

As I mentioned earlier in this forum, if you download the Candy Crush version from Microsoft directly onto your laptop it should work. Once you start up the game you are asked to connect to Facebook so you start on whatever level you are on

I don't have windows 10 either , I have windows 7

Darlene_Dudenas

Apparently King Games would rather upset its users than remove the update they installed a few days ago. I guess they don't care about forgoing FB revenue and/or keeping its customers happy!!

Yes I totally agree , undo your mess so we can play !

Darlene_Dudenas

Hi all this glitch has been reported to the King team but please be patient and hopefully it will be fixed soon. pleade try not to use it until the problem has been fixed.

Agree we have to try to play it , how else are we going to know if it is fixed or not ? Can King not send out a message to tell us they are working on it !!! Telll them to check the new update they did Feb.1 , what ever they did is the problem ... we were all getting before that !!!!!!!!!!

Darlene_Dudenas

So I cleared my cache on my internet settings - it seems like it is working now.

Yes it works for me through Internet Explorer but it is very old version and slow !

Darlene_Dudenas

the games is working again try it Jacquey Jagiello!!!!

Still not working and it has been 6 days !

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Accepted answers

tonight I was having problems with my Messenger on Google Chrome and I went into settings of Google Chrome, advanced then reset . I did "restore settings to their original default" and cleared all the web browsing data. My Candy Crush is now working. If this can help anyone, good.

All comments

Apparently King Games would rather upset its users than remove the update they installed a few days ago. I guess they don't care about forgoing FB revenue and/or keeping its customers happy!!

why do they just undo what did in the first place then the game would be OK!

I had reported this issue on Feb 1 and it has still not been fixed. In the mean time I downloaded Candy Crush directly onto my laptop from a Microsoft link that I found rather than trying to play it through Facebook. Not only does the game run better but it has 45 more levels that don't appear on the Facebook version, which is 75 more levels than the android version. I have completed level 3125 and am waiting for new levels. Highly recommend doing this and I will not be going back to playing through my Facebook profile

All of my extras were there when I connected to Facebook, not sure what I did differently

As I mentioned earlier in this forum, if you download the Candy Crush version from Microsoft directly onto your laptop it should work. Once you start up the game you are asked to connect to Facebook so you start on whatever level you are on

I don't have windows 10

Same issues for over a week now. Lost my gold striped spaceship all my lollipops as the game appears to be working until you try to use a colour bomb or make a combo then it crashes. Very frustrating, tried contacting King all they replied was to look for an answer here. No answers but a lot of people with the same problem. Tried clearing cache, rebooting nothing helps "please try in a moment" is now days and seems to be getting no where. Level 1698 is "hard level" and next to impossible without a colour bomb or combo.

This has to be a problem caused by something that King did to Candy Crush. It crashed on two different computers running Windows 10, in different browsers, so I tried it on an older laptop running Windows 7, and it crashed there too, when trying to use a colour bomb. Thus, it's not the browser or the operating system, so it must be in the Candy Crush code from King. Surely they have to be aware that it's a problem and if they can't fix it, why not revert to the older form that had been working.

Darlene_Dudenas

the games is working again try it Jacquey Jagiello!!!!

Still not working and it has been 6 days !

Darlene_Dudenas

So I cleared my cache on my internet settings - it seems like it is working now.

Yes it works for me through Internet Explorer but it is very old version and slow !

Darlene_Dudenas

Hi all this glitch has been reported to the King team but please be patient and hopefully it will be fixed soon. pleade try not to use it until the problem has been fixed.

Agree we have to try to play it , how else are we going to know if it is fixed or not ? Can King not send out a message to tell us they are working on it !!! Telll them to check the new update they did Feb.1 , what ever they did is the problem ... we were all getting before that !!!!!!!!!!

Darlene_Dudenas

Apparently King Games would rather upset its users than remove the update they installed a few days ago. I guess they don't care about forgoing FB revenue and/or keeping its customers happy!!

Yes I totally agree , undo your mess so we can play !

Darlene_Dudenas

As I mentioned earlier in this forum, if you download the Candy Crush version from Microsoft directly onto your laptop it should work. Once you start up the game you are asked to connect to Facebook so you start on whatever level you are on

I don't have windows 10 either , I have windows 7

Jacquey_Jagiello

I went into history on chrome and deleted browsing data and it is working again.

It has been over a week now with this color bomb problem Where is the FIX ??????

This has to be a problem caused by something that King did to Candy Crush. It crashed on two different computers running Windows 10, in different browsers, so I tried it on an older laptop running Windows 7, and it crashed there too, when trying to use a colour bomb. Thus, it's not the browser or the operating system, so it must be in the Candy Crush code from King. Surely they have to be aware that it's a problem and if they can't fix it, why not revert to the older form that had been working.

That is what i asked before undo what king game did and the game should be O.K. No answer yet...........

I went into history on chrome and deleted browsing data and it is working again.

Way to go!

tonight I was having problems with my Messenger on Google Chrome and I went into settings of Google Chrome, advanced then reset . I did "restore settings to their original default" and cleared all the web browsing data. My Candy Crush is now working. If this can help anyone, good.

Candy Crush is finally working again. I use Google Chrome. I deleted browsing history, cookies, etc., then rebooted and have had no troubles since yesterday. I did however lose all my lives, and spaceship. BUT at least it's working again :-)

Yes, at the very least an update from King would be desirable so we know they are aware and working on the problem!

tonight I was having problems with my Messenger on Google Chrome and I went into settings of Google Chrome, advanced then reset . I did "restore settings to their original default" and cleared all the web browsing data. My Candy Crush is now working. If this can help anyone, good

same problem here and king has no answers for us

tonight I was having problems with my Messenger on Google Chrome and I went into settings of Google Chrome, advanced then reset . I did "restore settings to their original default" and cleared all the web browsing data. My Candy Crush is now working. If this can help anyone, good

I have nothing to add to the solution except that I noticed this problem about 2 days ago. I seem to get the error message when using the colour bomb and the game freezing when using a coconut wheel. I use Chrome as my browser and play through Facebook. I tried playing on Internet Explorer and Gameroom on my PC and got the same problem. Yet I do not get this problem if I play on my phone or tablet (Android). I deleted browsing history & cookies, restarted the computer but still have the same problem. It seems rather pointless to be registered on this King Care site if they are not going to help with problems.

tonight I was having problems with my Messenger on Google Chrome and I went into settings of Google Chrome, advanced then reset . I did "restore settings to their original default" and cleared all the web browsing data. My Candy Crush is now working. If this can help anyone, good

It's not just the colour bomb. Sometimes the error occurs when simply making a switch. Also the whole thing freezes if you manage to actually complete a game.

tonight I was having problems with my Messenger on Google Chrome and I went into settings of Google Chrome, advanced, then reset . I did "restore settings to their original default" and cleared all the web browsing data. My Candy Crush is now working. If this can help anyone, good

Why don't I have ads for moves or goldbars
its not fair for some players to not have a feature that other players have please make an update that makes the game the same for all accounts my id 1548936986
Inventory/Boosters Lost - (Edited by CM: Under investigation)!
My inventory disappeared overnight Hundreds of boosters lost Back to square one !! Any ideas why and how to retrieve ?? Gutted !!
Most of the time my game is disconnected
I play in iran and i should use vpn to conect and play, but most of the time my vpn is conect but my game is disconnecting. I am a old player and i am playing during 13 year and my level is 8434, i am iranian person not a government please let us to continue connection 🙏
My entire inventory is gone!
What happened to my inventory?? I had over 1,000 candy bombs, over 250 candy hammers, 120 fish and more stuff. Now it's all gone. Why? I'm on the same device as always. It took me years to build up my inventory. Someone help please.
How i get my reward?
Pins collection i finish it I didn't received my reward.

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Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Recent Announcements

🎥 Why don't I see video ads in my game? Here’s what you need to know!
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
⛔ Under Investigation: Episode Race counter isn’t advancing and my progress is not syncing
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
❓ Having issues and need help with your Candy Crush Saga? Start Here 😉
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…