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Hi Elsa, I am still having this issue and am still waiting for King Care Customer Support to resume my game back to level 707. It has been more than 3 weeks and no action has been done to my request. Hope to receive a speedy response to this follow-up request. Please see similar request on my other post titled "Please resume my progress to Level 707".Hi Happy Girl, sorry for the delay in responding. Are you still having this issue? Do you still need help?