Sam's (Sweet?) Streak : new antics

https://community.king.com/en/candy-crush-saga/discussion/comment/2912201#Comment_2912201

I understand how frustrating that can be. I have lost my win streak in the past thru no fault of my own - a glitch in a level (for example candy continually falling or the game shutting down for no reason). I have just ended up building the streak up again. The only possible option is to reach out to Player Support and see if they can restore your streak (I'm not sure if they can - but they are the only ones who could possible do this).

Good luck and happy crushing!

😊🐨💕

https://community.king.com/en/candy-crush-saga/discussion/comment/2911599#Comment_2911599

Thanks for your help.

One part of the issues has been fixed, Sam's Streak progress credited correctly now, though rewards for the last round have not been given.

Progress after completing one new episode:

But this was at a price, my win streak progress at 884 all gone and restarting from zero:

I completed the levels (4697-4700) at 1st try, prior to resuming playing this afternoon

so there's no reason why I had to re-start my level win streak from zero, with win streak 1 for level 4702

https://community.king.com/en/candy-crush-saga/discussion/comment/2911522#Comment_2911522

No need to thanks but you're welcome. 😄

https://community.king.com/en/candy-crush-saga/discussion/430592/sams-sweet-streak-new-antics

Hi @MonicaYellow and Merry Christmas. I am sorry this is happening to you. This issue has been reported to the studio. Hopefully they will have a fix for it soon. We will update you and the other players when we have more information.

In the meantime please make sure your game is up to date, you have cleared your cache and restarted your device (make sure it has been turned off for at least 10-15 seconds).

😊🐨💕

https://community.king.com/en/candy-crush-saga/discussion/comment/2911400#Comment_2911400

Many thanks

https://community.king.com/en/candy-crush-saga/discussion/430592/sams-sweet-streak-new-antics

Sorry as I am not Candy Crush Moderator. I am still Diamond Diaries Moderator. So I cannot help the players to solve the problem on Candy Crush Community. 😅

Let me tag Candy Crush Moderators @kiara_wael @PummyRaj @bearwithme helping you to solve this question soon.

Comments

https://community.king.com/en/candy-crush-saga/discussion/comment/2912201#Comment_2912201

Good luck and happy crushing!

😊🐨💕

https://community.king.com/en/candy-crush-saga/discussion/comment/2911599#Comment_2911599

Thanks for your help.

One part of the issues has been fixed, Sam's Streak progress credited correctly now, though rewards for the last round have not been given.

Progress after completing one new episode:

But this was at a price, my win streak progress at 884 all gone and restarting from zero:

I completed the levels (4697-4700) at 1st try, prior to resuming playing this afternoon

so there's no reason why I had to re-start my level win streak from zero, with win streak 1 for level 4702

https://community.king.com/en/candy-crush-saga/discussion/comment/2911522#Comment_2911522

No need to thanks but you're welcome. 😄

https://community.king.com/en/candy-crush-saga/discussion/430592/sams-sweet-streak-new-antics

In the meantime please make sure your game is up to date, you have cleared your cache and restarted your device (make sure it has been turned off for at least 10-15 seconds).

😊🐨💕

https://community.king.com/en/candy-crush-saga/discussion/comment/2911400#Comment_2911400

Many thanks