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Ipad crash after update

CandyMom
CandyMom Posts: 121

Hello,

I updated my Ipad to get to Radiant Road and it slows, then freezes until I have to reboot. This happened 4 times yesterday and again this morning. No problems on iphone.

Thanks, Team!

«1

Answers

  • _Elsa_
    _Elsa_ Posts: 37,319

    Hi CandyMom, sorry for the delay in responding but thank you for writing us here at King Care.  Are you still having this issue?  

  • CandyMom
    CandyMom Posts: 121

    Hi CandyMom, sorry for the delay in responding but thank you for writing us here at King Care.  Are you still having this issue?  

    Hello, Elsa. Yes, it still crashes my Ipad every time, causing me to reboot. I have tested it every day since my posting. No problems on iphone or Mac.
  • CandyMom
    CandyMom Posts: 121

     Elsa, I am still having the issue on my Ipad. Now on 3262 and was able to play twice before my Ipad froze.

    Thanks

  • _Elsa_
    _Elsa_ Posts: 37,319

    A glitch on this issue has been reported and they are trying to resolve it so hang in there!

  • CandyMom
    CandyMom Posts: 121

    A glitch on this issue has been reported and they are trying to resolve it so hang in there!

    Thank you, Elsa
  • MarkHawk
    MarkHawk Posts: 4,061

    Hi CandyMom,

    Could you please let me know which iPad you have as well as OS version. I'll bring that info back to the Game Studio in case it's hardware or software related.

    - Mark

  • Pam_Elgin
    Pam_Elgin Posts: 1

    Level 1

    Hi CandyMom,

    Could you please let me know which iPad you have as well as OS version. I'll bring that info back to the Game Studio in case it's hardware or software related.

    - Mark

    Very same thing happened to me. All worked fine until the most recent update. ipad 3 ios 9.3 ~ Everything was fine, so even though the ipad is older, I believe this constant lag, then freezing is related to the update.
  • CandyMom
    CandyMom Posts: 121

    I have an Ipad 3: 10.3.3   it still freezes whenever I try to play. Also, beginning today it won't load on Safari on my Mac.

  • CandyMom
    CandyMom Posts: 121

    I have an Ipad 3: 10.3.3   it still freezes whenever I try to play. Also, beginning today it won't load on Safari on my Mac.

    Loaded fine on Safari today. Thank you!
  • CandyMom
    CandyMom Posts: 121

    CC on Mac now works fine but continues to crash the iPad.

Hey! Would you like to give us your opinion?