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Hello! I buy a new phone and how wrote on faq try to migrate my progress to new device. On old phone I have 484 level but after sign in my account on new device i've only 81 level. What's wrong??
Hello @ekaterinanesmeyanova🤗 Hearty Welcome to our sweet King Community!
Welcome back dear @tamasine😍
In the past week, we have received few more complaints about this issue!! I am waiting for the King team to come back from the Holidays this coming week, so that I can report the issue for them to check.
In the mean time, you can contact King Player Support team and seek their assistance with this. As, they can access your account from their end and see if they can help!
Since you both are on mobile devices, please follow below steps to send your complaint⬇️
If you have any further questions, please post back and let me know🍫🍫
Thank you & Happy New Year🎉🎈
403 levels diff
Ya! All the same!
I have exactly the same problem… my main device is saved to Apple and on level 13580, my other device is on 13041 and will not sync to the later level whatever I do (I have tried deleting the app completely from the other device, it just syncs back to 13041)
I did everything according to the this instructions and on my screenshots it’s result
Hi and Welcome to the King Community
Congrats for your new phone , Please check this page for Info
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Hi everyone, We’re aware that some players who play on Facebook are currently seeing their game reset to Level 1, even though their progress is correct on other devices. We’ve reported this to the Studio and it’s now under investigation. If you’re affected, please: Confirm you’re logged into the correct Facebook account…
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
