Level 3479

Hi Elsa,

How are you? I hope you had a nice Thanksgiving, great Christmas and good New Year. It has been a while since we last communicated. I have not played any of the King games that are still showing my avatar as a blank face. However, I did uninstall and reinstall Farm Heroes Super Saga game on my Android phone because it was the only one that had no gold bars or power-ups. Is it possible to move the 330 gold bars from Candy Crush Soda Saga game to the "newly installed" Farm Heroes Super Saga game on my Android phone? I have boosters for Farm Heroes Super Saga game on the Samsung tablet which I am thinking of deleting soon. Can an exception be made in just this case to have that transferred too? They are 17 watering cans and 1 basket. This is all I am requesting at this time and will find out the number of gold bars I have left for the rest of the games that may end up being uninstalled also. Any help you can render in this regard would be very much appreciated. Thank you.

Hi Just Me, there is a glitch with logging into the game with Facebook. It's not connecting and Cez has already reported it to the studio. They are trying to resolve it now. I'm sure she would be able to reimburse you but I'll let her tell you that.

Thanks, Elsa

Hi Elsa,

Thank you for the information. I look forward to hearing from Cezdiamond.

Hi Just Me, there is a glitch with logging into the game with Facebook. It's not connecting and Cez has already reported it to the studio. They are trying to resolve it now. I'm sure she would be able to reimburse you but I'll let her tell you that.

Hi Cezdiamond,

Thank you for your response. I just did an update to the latest version 1.136.0.3. I even cleared cache data on both the tablet and mobile and tried to log out so that I can re-log in but got the following response - no internet connection found. I am not worried about the gold bars in the Piggy Bank because I can play levels to win them back. I am afraid of losing the boosters if I uninstall and reinstall the King games. Some of the special boosters that I earned in challenges/contests/quests such as the Party Booster (given for 6th year anniversary), UFO in Candy Crush Saga, and Clean-Up, Egg Cracker in Farm Heroes Saga are not available for sale and therefore irreplaceable even if King Care is kind enough to help reinstate the boosters on both devices. There is no way to complete levels without boosters especially on the higher levels, even the easy ones. I am grateful to you and Elsa for the assistance afforded to me all this time.

Hi @Elsa and @Just Me

The studio got back to me with the following:

"It looks like the player is not connected and according to the screenshots she is not on the latest game version."

So they suggested trying the following:

1. Make sure you are on the latest version

2. Be sure to be connected. You can try clearing the cache in Safari browser, logging out and then logging in again (you will then see your avatar on your map.)

Then Buddy Challenge and other features should work again

Hi @Just Me the system has updated now and you should see the Gold Bars, I see a total of 123 Gold Bars now.

I hope the team will be able to help with this later :-)

Thanks so much!

No, Cezdiamond, I did not uninstall and reinstall the games because I will lose all the boosters I have either earned, purchased as part of gold bar packages or reimbursed due to level glitches. The version is 1.136.0.3. I just opened the game but the 60 gold bars have not shown up. I know you have done the best you can and hope you will be able to glean more information tomorrow after brainstorming with the rest of the crew. Thank you so much for your help.

@Just Me I am going to credit your account for the GBs from the Piggy Bank.

I have passed this on to our team but I will be completely honest we are unsure at the moment, we have not seen this happen before.

More people will be in tomorrow so they too will take a look, sorry I cannot help you myself at the moment!

Did you reinstall your game?

Also can you confirm which version of the game you have installed?

Thanks so much for this @Just Me now we know your account and everything is safe, I will need to pass this on for more information as I am not sure what the problem is.

Could you try one more thing and simply to log out of the Kingdom and log back in again?

I will then pass this on and get this checked.

Hello! Thanks for the ID I have checked your account and everything looks good in terms of your progress and game accounts.

I am sorry about your Piggy Bank, is this still showing 0? The Buddy Challenge, has an opt out now can you double check that is not selected?

Thanks so much!

Hi Elsa,

Thanks. You are so helpful and kind. I am glad to have "met your acquaintance".

You haven't caused any trouble at all for us! That is what we are here for. I am going to let her know that you have the ID #.

Hi Just Me, I want you to know that both @Cez and I are working on this for you. I need you to get me your user ID # and post it here. Follow the steps from this link: https://www.elsalanger.net/blog/what-is-my-user-id-and-where-can-i-find-it
Post your user ID # here and then I'll let her know that you responded so she can investigate this further.

That's not the ID user # that we need. Did you go to the link above? I'll post it again here: https://www.elsalanger.net/blog/what-is-my-user-id-and-where-can-i-find-it You will be looking for the King logo on top of the orange log in. I don't see where I can post a picture here so I"ll end this message and post what mine looks like. Have no clue what order it's going to show up but look for the orange background with my picture and an arrow pointing to where the ID # is.

Hi Cezdiamond and Elsa,

I found the user ID. It is 6630961816 and I am so sorry for the inconvenience and trouble I have caused.

Hi Just Me, I want you to know that both @Cez and I are working on this for you. I need you to get me your user ID # and post it here. Follow the steps from this link: https://www.elsalanger.net/blog/what-is-my-user-id-and-where-can-i-find-it
Post your user ID # here and then I'll let her know that you responded so she can investigate this further.

Elsa, My ID is jordantomahawk88@gmail.com. Thanks.

Hi Just Me, I want you to know that both @Cez and I are working on this for you. I need you to get me your user ID # and post it here. Follow the steps from this link: https://www.elsalanger.net/blog/what-is-my-user-id-and-where-can-i-find-it
Post your user ID # here and then I'll let her know that you responded so she can investigate this further.

Thanks Elsa!

@Just Me please can you follow Elsa's link and let me know the numeric ID? This should contain 10 digits. Thanks!

Hi Elsa,

I posted the information you requested in the comment section. I truly appreciate that you and Cezdiamond are expending your time to help solve this issue for me. I look forward to receiving good news.

Hi Just Me, I want you to know that both @Cez and I are working on this for you. I need you to get me your user ID # and post it here. Follow the steps from this link: https://www.elsalanger.net/blog/what-is-my-user-id-and-where-can-i-find-it

Post your user ID # here and then I'll let her know that you responded so she can investigate this further.

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Elsa, I did not get a pop-up request to sign in to Facebook. Please let me know if you find out anything else. I tried to log out of the Kingdom account to reset but was unsuccessful. The "Account Settings" and "Edit Profile" features are missing as well.

I am going to forward this message to @Cez again and ask her to find out if she can get you a solution. She's gone for today but I'll leave it for her to check when she comes back in tomorrow morning.

That would be great, Elsa. Thank you for caring and have a good rest of the day.

Hi @JustMe I just want to check a few things as there are many threads and it is a little hard to follow

- Do you see your Kingdom profile picture on the roadmap?

- Do you have a strong Wifi connection?

- Can you see your correct level?

- Is the problem across multiple games?

Hi Cezdiamond,

Kingdom profile picture on roadmap: blank face for both Candy Crush Saga and Candy Crush Soda Saga, missing for Farm Heroes Saga and yes for Farm Heroes Super Saga

Strong WIFI connection: yes

Correct level: yes

Problem across multiple games: yes

Thank you.

Post your user ID # here and then I'll let her know that you responded so she can investigate this further.

Hi Elsa,

@Just Me please can you follow Elsa's link and let me know the numeric ID? This should contain 10 digits. Thanks!

Hi Just Me, I want you to know that both @Cez and I are working on this for you. I need you to get me your user ID # and post it here. Follow the steps from this link: https://www.elsalanger.net/blog/what-is-my-user-id-and-where-can-i-find-it
Post your user ID # here and then I'll let her know that you responded so she can investigate this further.

Thanks Elsa!

Hi Just Me, I want you to know that both @Cez and I are working on this for you. I need you to get me your user ID # and post it here. Follow the steps from this link: https://www.elsalanger.net/blog/what-is-my-user-id-and-where-can-i-find-it
Post your user ID # here and then I'll let her know that you responded so she can investigate this further.

Elsa, My ID is jordantomahawk88@gmail.com. Thanks.

Hi Cezdiamond and Elsa,

I found the user ID. It is 6630961816 and I am so sorry for the inconvenience and trouble I have caused.

Hi Just Me, I want you to know that both @Cez and I are working on this for you. I need you to get me your user ID # and post it here. Follow the steps from this link: https://www.elsalanger.net/blog/what-is-my-user-id-and-where-can-i-find-it
Post your user ID # here and then I'll let her know that you responded so she can investigate this further.

You haven't caused any trouble at all for us! That is what we are here for. I am going to let her know that you have the ID #.

Hi Elsa,

Thanks. You are so helpful and kind. I am glad to have "met your acquaintance".

Hello! Thanks for the ID I have checked your account and everything looks good in terms of your progress and game accounts.

I am sorry about your Piggy Bank, is this still showing 0? The Buddy Challenge, has an opt out now can you double check that is not selected?

Thanks so much!

Thanks so much for this @Just Me now we know your account and everything is safe, I will need to pass this on for more information as I am not sure what the problem is.

Could you try one more thing and simply to log out of the Kingdom and log back in again?

I will then pass this on and get this checked.

@Just Me I am going to credit your account for the GBs from the Piggy Bank.

I have passed this on to our team but I will be completely honest we are unsure at the moment, we have not seen this happen before.

More people will be in tomorrow so they too will take a look, sorry I cannot help you myself at the moment!

Did you reinstall your game?

Also can you confirm which version of the game you have installed?

Hi @Just Me the system has updated now and you should see the Gold Bars, I see a total of 123 Gold Bars now.

I hope the team will be able to help with this later :-)

Thanks so much!