Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
๐ถ๏ธ๐ฌ Hot & Sweet right now in Candy Crush Saga!
๏ปฟ ๐ฃ Match & Catch โ Join Yetiโs Fishing Trip! ๐ - More info HERE
๏ปฟ ๐ฃ Match & Catch โ Join Yetiโs Fishing Trip! ๐ - More info HERE
candy crush saga on my PC
Answers
-
Hi and welcome to the King Community
Thank you for the feedback . Game not connected, or some other reason, you may face such problems. You can check out some troubleshooting below.
Please Check app update - Log out game - Restart Device - Open game and Log in.
For more Infoย Here
0 -
Hello @Soleilyne๐ค A Warm Welcome to our sweet King Community!
I am sorry to hear that you are having connection issues in your game!
Are you playing the game on a Browser -- Chrome, Edge, etc., OR the App version, that's downloaded through Microsoft Store?
I am sorry to say that I am confused with your question!! What do you mean by "French" is not working?
What do you mean by "King" site? Can you provide the website link for me?
To reply back, you can type in the blank box given below๐ซ๐ซ
0 -
This is the website link in French : https://community.king.com/en/fr-candy-crush-saga you can see the difference , In English instead of
you see
Something has gone wrong.
We've run into a problem and are unable to handle this request right now.
Please check back in a little while.
This is not working for 2 days.
0 -
Are you able to verify if the internet connection in FRENCH is working.on your side We are able to see our profile Since the last update it doesn't work.
with this link https://community.king.com/en/candy-crush-saga/post/question/support I can see my profile BUT with https://community.king.com/en/fr-candy-crush-saga
0 -
Sorry, my question is not finished -- When in French I have a message saying Something has gone wrong.
We've run into a problem and are unable to handle this request right now.
Please check back in a little while. Please kindly verify this Thanks
0 -
Hello @Soleilyne๐ค A Warm Welcome to our sweet King Community!
Are you experiencing any issue in your game OR just in this Community?
The link you have provided in French, is for the "Help Center" of the Community! The Kingsters made it possible to check those articles in your own language(s)!
The other link you have provided is for this Community, to ask a question. This part of the Community is only available in English!
And with regards to the "error message", can you please explain a bit more about it? Can you show me a screenshot of it?
When are you getting that error message?
If you can provide as many details as possible, I will be able to report to our Community In-charge, so that they can look into it.
Hope to talk to you soon & have a great rest of the day๐ซ๐ซ
0 -
Thanks for your reply
I know that the link I have mentionned in French, is for the "Help Center" of the Community! but I want you to notice that it is not working, so I cannot search for my problem in my own language.maybe this has a link with my problem since I play in French. Anyway,, I made some screenshots on a document attached. I find very strange that this problem occured the day an update was made on Candy Crush Saga. Please do not forget that I play Candy Crush Saga on my PC with Windows 10
Hope to hear from you soon
1 -
Hello again @Soleilyne๐โโ๏ธ
Thank you for replying back and informing that you are playing on Windows 10/11! One more detail, just in case it's needed... are you logged into the game through Facebook or Kingdom account?
In the meantime, I will report this issue to our Community In-charge and see what they say!
Thank you for your patience & understanding๐
0 -
I do not play through Facebook. I have downloded the app many years ago and do not remember , here is what it says on my app list
Hope this will be fixed quickly
0 -
Thank you! I have reported about the issue to our Community In-charge!
If any further details are needed, we will get back to you๐ซ๐ซ
0
