Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
⚠️ Need help? Check our FAQ:s first HERE
📩 Email notifications Customise your experience in the forum! HERE
📩 Email notifications Customise your experience in the forum! HERE
Problems with connection and lives
Hello!
My username is Half_Mex, and I am currently on level 896 in CC. I play the game on my iPhone logged into my kingdom account; I do not have the game connected to FB.
For several weeks I have not been receiving lives (I received them regularly beforehand), then this week I received a few lives, and then suddenly I get error messages stating I’m not connected (I’m connected to WiFi).
I have deleted the FB app, cleared the cache in my browser, and restarted my phone (instructions from Soda forum since I’m having similar problems with that game too). I also have the most current update of the game.
I’d really appreciate some help! 😁
I’m afraid to delete the game app because I might lose my progress. I’ve noticed that, even though I log into my kingdom account on my iPad, the levels aren’t the same???🤷🏻♀️
Many thanks!!
My username is Half_Mex, and I am currently on level 896 in CC. I play the game on my iPhone logged into my kingdom account; I do not have the game connected to FB.
For several weeks I have not been receiving lives (I received them regularly beforehand), then this week I received a few lives, and then suddenly I get error messages stating I’m not connected (I’m connected to WiFi).
I have deleted the FB app, cleared the cache in my browser, and restarted my phone (instructions from Soda forum since I’m having similar problems with that game too). I also have the most current update of the game.
I’d really appreciate some help! 😁
I’m afraid to delete the game app because I might lose my progress. I’ve noticed that, even though I log into my kingdom account on my iPad, the levels aren’t the same???🤷🏻♀️
Many thanks!!
Comments
-
Hi @Half_Mex,
This is a glitch that has already been reported to the studio. You can follow and post a message on the link below. When the Community Manager has an update on this, she will be posting the update on this link.
