my kingdom account email is different frm my facebook email. how do i combine my CCS game in 2 email

You are welcome @mtvloto I am happy we were able to help you. Have a wonderful holidays 🌨️🎁🎄

That's great to hear @mtvloto ! They will always do what they can to help

Restoring is a manual process where they mark the levels up to your level as done and give 2 stars. I am sorry but I do not believe they will be able to restore your scores

@justplaying Andy from the Team contacted me. just here to give an update. they are happy to give me a hand. restore my previous game at level 3945 but just giving me an average of 2 stars per level. i'm still requesting if they can restore my scores too. 😊 2 stars is better than nothing tho. thanks alot to all community members who extended their help. thank u @JustPlaying @Cezdiamond @firebombmarkus , i really appreciate ur help and concern. God bless 😘

@cezdiamond, i did check and fill up all information about my game before sending it. otherwise, it won't send anyways 'coz system asks for complete info before letting it send. thank u for ur concern. hv a nice day

Cezdiamond

@mtvloto
Please could you be sure to select the following options? If these options are not selected then your email will not land in the correct queue for our team.

Thanks a lot!

No problem @mtvloto As @JustPlaying said to you he will try to find a solution on higher level. And in the meantime you can have fun with other King games. Thank you for replying! Carpe diem!

@firebombmarkus thank u for ur reply but the link u gave is recovery old king care account if i am not mistakin'. i can still use my old email tho. but my problem was : i am using different email address now, i would like to know how to transfer king games progress to new email address. 😊

I am sorry you are having an issue, I will escalate to a higher level so they can follow up.

Sorry for the inconvenience.. will contact you shortly

i sent messages to 'contact us' many times in my gameapp. it says, one of them will message me but never had any reply. from this site 'contact us' and the box that says "tell us what u need?" no letters cannot be added. i tapped all but still 500 letters left never moved

Hi @mtvloto

You would need to contact Customer Care as this is not something you could do on your own. The link to the Customer Care contact form is at the bottom of this page where i says here.

Hi @mtvloto

Thanks for asking a question. And welcome to the Community 🤗

I am so sorry that this happened to you. I am not sure this will solve your problem but you can follow this link and try https://community.king.com/en/farm-heroes-saga/discussion/177830/please-read-where-is-my-old-king-care-account#latest

Please let me know if your problem is solved. Have a great day!

Accepted answers

All comments

Hi @mtvloto

You would need to contact Customer Care as this is not something you could do on your own. The link to the Customer Care contact form is at the bottom of this page where i says here.

I am sorry you are having an issue, I will escalate to a higher level so they can follow up.

Sorry for the inconvenience.. will contact you shortly

No problem @mtvloto As @JustPlaying said to you he will try to find a solution on higher level. And in the meantime you can have fun with other King games. Thank you for replying! Carpe diem!

Cezdiamond

@mtvloto
Please could you be sure to select the following options? If these options are not selected then your email will not land in the correct queue for our team.

Thanks a lot!

That's great to hear @mtvloto ! They will always do what they can to help

Restoring is a manual process where they mark the levels up to your level as done and give 2 stars. I am sorry but I do not believe they will be able to restore your scores