Candy Crush Saga

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Candy Crush Saga

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Saving my game on King.com

I seem not to be able to save my game on thr King.com site. I have a user name and passwood. I try to save and the screen says my game is saving but it shows I'm on level 2.

I am at the end waiting for more levels.

Im want to save cause im getting as new phone and want to transfer my game to thr new device.

Can you look to see what level you see?

How do I access a saved game on your site?

Thanks

Accepted answers

All comments

bull3061

https://community.king.com/en/candy-crush-saga/discussion/comment/1276444#Comment_1276444

Appreciate the response.. my ID is 4049524141. My issues are around a few of these levels that are impossible without the use of coins for extra moves.. and i use my coins earned.. sometimes buy some.... then just can't finish before I run out.. love when you have events to earn a few coins.. keeps the game fun..

Crazy Cat Lad

Hi @bull3061 !

If you still need help, please let me know your Game ID and what level you should be on and I will take a look at this.

How to find your Game User ID on mobile devices and the Windows app check here.

FlaringCrystal120

Hi and welcome to the community.

While technical issues are very frustrating, the great news is that they are also generally quite easily fixed. The first thing we need to do is make sure that your device is running as smoothly as possible.

First make sure that your game is up to date.

You can check this video out on how to update your game:

http://to.king.com/4zGs

If you’re still having issues with connecting your game to Kingdom, please follow the suggested steps:

- Close the game

- Next go to Settings, then App Management, now choose the app and Clear Cache.

- Open the game and reconnect to Kingdom

If you're still unable to connect to Kingdom, then you can try deleting the game and reinstalling it. Note that any unsaved game progress will be lost in this process.

To avoid losing your game progress make sure you have connected the game through Facebook, or that the last level you played was while you were able to connect to Kingdom. If you lose your levels due to reinstalling, take a look at this blog post.

Please also note that any boosters, extra lives stored in the game and progress in any events or calendars will be reset and lost during this process.

Still having a problem with your game? Why not ask other players for help in our Community?

Here you can also discover our Community Superstars, competitions, off topic conversations and much much more! Simply go to the home page here and select the game you wish to explore.

Freddy_

@bull3061 Hi and welcome, the only official ways to save the game are with a king or Facebook account, you can also save with iphone log in but there is not much support with this and you will always find saving progress with king or Facebook account is easier to get support.

Me im a iphone user so helium means absolutely nothing to me so cannot help you with that

bull3061

Im using a Samsung 8.

I used Helium twice previously to save my game and reload onto a new device.

I went to games and I see no where to sign in there and play. When I select my profile from thr game app, it says my game is being saved... but that never changes so i don't believe it really is. I logged out and back in.. cleared cache, I'll see what changes..

Freddy_

@bull3061 sounds like your in community area and not game area. you need to go to games and play now and select a game and then log in with your king account. Please note community and game acccounts are different

You do not need this if you have not got a Facebook account. I am a little lost what device do you use to play the game and what account is it saved with or do you log in with on that device the one you at the end of levels, Do not know what Helium is and not something the community may be able to help you with

Thank you

bull3061

I do not have a Facebook account... probably my issue. I don't see the score and progression sync.. I'm logged in with my king profile and password. There is not an settings and account icon. I did edit my profile and it requested a password confirmation. But nothing where I can save. In thr post I used Heluum app to save...

Freddy_

@bull3061 Hi and welcome, on your current device is your game saved with a king or facebook account. if it is a facebook or king account you should only need to sign into your new device with the correct account details for it to sync.. if you have a facebook account and want to save it to a king account. you need to sync your accounts

Can I sync my progress between Facebook and King.com?

You need a PC to do this

Quite simply yes you can! It's really straightforward to sync your progress between Facebook, mobile and King.com, which means if you would like to switch platforms, you can easily do so without having to start the game again.

To sync your progress with King.com, please complete the following steps:

Go to the King website at King.com/games
Log in using your existing King profile, or create a new King profile if you don't already have one.
Click on the ‘Settings’ icon
Select ‘Account’
You will be prompted to confirm your password
Select the option ‘Score and progression sync’ and then proceed to enter your Facebook login information
Once complete, your progress will be updated across all King games on King.com

Thank you

kiara_wael

https://community.king.com/en/candy-crush-saga/discussion/321442/saving-my-game-on-king-com

Hi and Welcome to our Community

Please check this page

https://community.king.com/en/blog/discussion/268252/having-trouble-connecting-your-game-to-kingdom-android

Welcome! 👋

New here? Sign in or create an account to join the fun.

Accepted answers

All comments

kiara_wael

https://community.king.com/en/candy-crush-saga/discussion/321442/saving-my-game-on-king-com

Hi and Welcome to our Community

Please check this page

https://community.king.com/en/blog/discussion/268252/having-trouble-connecting-your-game-to-kingdom-android

Freddy_

Can I sync my progress between Facebook and King.com?

You need a PC to do this

To sync your progress with King.com, please complete the following steps:

Go to the King website at King.com/games
Log in using your existing King profile, or create a new King profile if you don't already have one.
Click on the ‘Settings’ icon
Select ‘Account’
You will be prompted to confirm your password
Select the option ‘Score and progression sync’ and then proceed to enter your Facebook login information
Once complete, your progress will be updated across all King games on King.com

Thank you

bull3061

Freddy_

Thank you

bull3061

Im using a Samsung 8.

I used Helium twice previously to save my game and reload onto a new device.

Freddy_

Me im a iphone user so helium means absolutely nothing to me so cannot help you with that

FlaringCrystal120

Hi and welcome to the community.

First make sure that your game is up to date.

You can check this video out on how to update your game:

http://to.king.com/4zGs

If you’re still having issues with connecting your game to Kingdom, please follow the suggested steps:

- Close the game

- Next go to Settings, then App Management, now choose the app and Clear Cache.

- Open the game and reconnect to Kingdom

If you're still unable to connect to Kingdom, then you can try deleting the game and reinstalling it. Note that any unsaved game progress will be lost in this process.

Please also note that any boosters, extra lives stored in the game and progress in any events or calendars will be reset and lost during this process.

Still having a problem with your game? Why not ask other players for help in our Community?

Here you can also discover our Community Superstars, competitions, off topic conversations and much much more! Simply go to the home page here and select the game you wish to explore.

Crazy Cat Lad

Hi @bull3061 !

If you still need help, please let me know your Game ID and what level you should be on and I will take a look at this.

How to find your Game User ID on mobile devices and the Windows app check here.

bull3061

https://community.king.com/en/candy-crush-saga/discussion/comment/1276444#Comment_1276444

15170
Very very worst level
Musical Event
why did u end the musical event one day ago? I played last whole night to complete the event but u end the event one day ago, I’m very disappointing that act? 🥲🥲 I never trust again on this game 💔💔
Extra move & not live video reci
Extra point not recieved to live video
الشرا داخل اللعبه
اسعار الشرا داخل اللعبه غالي جدا
Não recebi itens adquiridos
Pedido14:09 D 46 .11 45% uprigaao Você comprou Extra small offer (Candy Crush Saga) usando Pix Número do pedido: GPA.3367- 6909-6233-87690 Data do pedido: 2 de dez.de 2025 20:52:13 BRT

Welcome! 👋

New here? Sign in or create an account to join the fun.

Quick Links

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

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