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I just changed phones and lost my progress can i get it back ?

naffa81 Posts: 1

Level 1

December 2018 in Discussions

I just change me from iPhone to Samsung phone and lost my progress. I forgot to log out of Facebook and save it and now I’ve dropped from level 1000 to 168 can I get back to my latest stage?

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Answers

• 

  _Elsa_ Posts: 37,542

  December 2018

  Hi @naffa81,
  
  

  Please follow the steps on here to help you get your progress back.

  https://community.king.com/en/candy-crush-jelly-saga/discussion/243865/how-to-get-your-level-and-progress-back#latest

  If the troubleshooting doesn’t work, then please complete the contact form and they can manually add it back for you.

  https://soporto.king.com/contact

  
  

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  Iffu2 Posts: 1,022

  August 2020

  https://community.king.com/en/candy-crush-saga/discussion/comment/297464#Comment_297464

  @Elsa

  This link isn't open???

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• 

  Crazy Cat Lad Posts: 14,121

  August 2020

  Hi @Iffo !

  This thread is from 2018, so not all links or info are accurate and correct.

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