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My levels are not syncing between devices and both are connected to email

Mert123
Mert123 Posts: 2

Level 1
in Support

My new phone has reset to level 11 but my old phone still has my current progress level 2386. I have tried everything but still won’t sync...

Best Answer

  • Freddy_
    Freddy_ Posts: 68,477
    edited October 2020 Answer ✓

    @Mert123 Hi, if you have tried everything you only option would be customer support, but strange if your progress still on one device. all you can do is see if customer support can help with you issue

    Thank you

Answers

  • Freddy_
    Freddy_ Posts: 68,477
    edited October 2020

    @Mert123 Hi and welcome, If you progress is still on the one device sounds like a connection issue. Are you sure you are signing into the correct account.

    If your new phone has no boosters or lives (you will LOSE these if you do this ) that are saved, please try uninstalling the game and restart your device and then reinstall the game and log in to your account and see if this syncs your progress correctly . if it does not please try playing a level and see if this forces your game to sync

    Barring that please see post below for getting your levels restored

    https://community.king.com/en/candy-crush-saga/discussion/251570/have-you-lost-your-levels-heres-how-to-get-them-restored

    Thank you

  • Mert123
    Mert123 Posts: 2

    Level 1

    Hi

    I did sign in with the correct account and I have tried everything which makes it more annoying that it won’t work :(

  • Freddy_
    Freddy_ Posts: 68,477
    edited October 2020 Answer ✓

    @Mert123 Hi, if you have tried everything you only option would be customer support, but strange if your progress still on one device. all you can do is see if customer support can help with you issue

    Thank you

  • Crazy Cat Lad
    Crazy Cat Lad Posts: 14,124

    Hi @Mert123 and welcome to our Community!

    Have you tried reinstalling the game app as well on the device where it is on level 11?

  • kouskounos1
    kouskounos1 Posts: 4

    Level 1

    Same issue account not sync correctly on 2 devices each device shows different level!!! Tried restart / reinstall / same app store nothing.

Hey! Would you like to give us your opinion?

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