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Hi and Welcome to the King Community
Thanks for the feedback. Please email Player Support from the game's Settings and Help Center so they can check up what happened in your game.
You can also email them from here:
After contacting them by email, I was replied to by some annoying automated service, basically informing me that I’m screwed. The fact that I’m even here means I play this game too damn much and this is what I get, it’s fine though I won’t say anything on this issue anymore, better to find a new hobby.
Thanks for trying to help me though, you probably did everything you could.