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Cheating bots cannot win!
danceforjoy7
Posts: 294 
I am not playing anymore I have spent my money. Have won some things but NOT LAST 7 weeks playing against a cheater no matter how many levels i win she is always 200 or more levels ahead suddenly every single week I hate the game and HATE CHEATING and hate playing anymore. This week here we go again every level super hard. For last 7 weeks no chance for me to win ever not to mention she is 4000 levels ahead and not in my friends list I suspect she is a bot. Reported her nothing happens you cannot block them
Answers
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Hello @danceforjoy7🤗 Thank you for opening a new thread to discuss about the issue.
I found out from our Candy Community In-charge and found out that the issue is being investigated. I will ask how far they are in sending the fix.
Please bear with me till tomorrow to find some update🙏
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Hello @danceforjoy7🙋♀️
75 levels is not a big number and it is possible to play more levels if there is a special feature in the game! Personally, I do not play much every day, unless I have special events that give me extra rewards - for example, Sam's Streak!
If the players are winning thousands of levels in a single week, that is when we escalate it to the game team and they will look into!
Thank you for understanding & have a great rest of the day🍫🍫
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We are really sorry to hear you're having such a frustrating experience! 😟
It's super important to us that everyone has a fair and fun time playing our games. Cheating or any form of unfair advantage is definitely not what we want our players to encounter.
Please know that we take reports of cheating and suspicious activities very seriously. While it may seem like nothing is happening on the surface, I assure you that our team is continuously working behind the scenes to investigate and address these issues. It takes some time, but we're on it!
It might not be immediately obvious, but actions are taken based on investigations, and it helps immensely when players like you report suspicious activities. These reports are crucial for us to keep the game fair and enjoyable for everyone.
In the meantime, if you're finding levels super hard, it might be a good chance to try out some new strategies or take a little break to come back with fresh eyes. Sometimes, a short break can make a world of difference.
I also want to make sure your concerns are heard and addressed more directly.
Could you provide me with some more details about your experience? For instance, a screenshot of the cheaters results and your Game ID?
Thank you 🙂
