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No option for bonus videos
ashleygreen19
Posts: 4
Level 1
in Support
I no longer have the option to play a video for a free booster for each round. I’ve had this happen before and I uninstalled the game and reinstalled but lost ALL my boosters but not my progress. It fixed it for like 10 levels but now it’s back to where I can’t watch videos before rounds. I get the option for bonus spins after a round is lost, but no videos before rounds. Fix this please. Especially since I can’t pass level 435 with only 13 moves. That’s ridiculous.
Comments
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I don’t have the option at all. There is no purple play button next to the pink play button. Just the pink buttonElsa said:Hi @ashleygreen19, do you not have this option or is the video going black on you? I have seen a couple of players reporting that they are getting the black screen instead of being able to view the video. -
Hi @ashleygreen19 and@majolane, this is probably still in a testing phase so players are randomly chosen to test this. This could be why it suddenly isn't showing or why you aren't seeing it but your wife is. There is a glitch being reported by the players who have been testing this out. They are saying that the video never opens - it just becomes a black screen. And that is why the studio does these tests.
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@Elsa if it helps, my videos have always played, no black screen issue. Just the random times when I don’t get the option for the videos. They came back again when i got on this morning to play, but are gone again. I’m wondering if it’s after I play so many levels that it quits?
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ashleygreen19 said:I no longer have the option to play a video for a free booster for each round. I’ve had this happen before and I uninstalled the game and reinstalled but lost ALL my boosters but not my progress. It fixed it for like 10 levels but now it’s back to where I can’t watch videos before rounds. I get the option for bonus spins after a round is lost, but no videos before rounds. Fix this please. Especially since I can’t pass level 435 with only 13 moves. That’s ridiculous.
