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It says network connection lost. Will try again later. I’m not receiving my rewards. My phone and the app are updated. I’ve turned it off and on, turned wifi and cellular off and on. What is the problem?
That's good (and bad!) I was asked if I wante dot merge my accounts and I said yes. It shows level two for me also on the king site but when i play on my phone it still shows the level I was at most recently before I started having issues. Now I don't have any access to the activities section. It just says Come back soon to play. I don't get the pop ups that say oh sorry we can't connect you. Things are still not right. I wonder if it has something to do with my email login info.
I'm glad yours is working now for you!
I’m back lol I just discovered my last saved game is level2😭
Guess what!!! I can’t believe it I finally got the connection issues resolved 🥳 I don’t know what I did the only thing I can think of was I had started a new FB account with a different email because FB wouldn’t let me use my EM I’ve had for 20 years after I had started t he game and there was an update for FB yesterday so I updated it and updated my passwords and followed the other tips and it’s working 🤩🤪 All I’ve done so far is sign into the game and turned on the EM in the game I was so excited I had to come here and share now we’ll see if I can recover the levels I had finished I think I was at level 37. Happy gaming everyone 🥰
You’re welcome dharts it didn’t help me either in fact I think it made it worse I’m hoping they can figure something out soon
Thanks Karie. My phone has not made that download possible yet. I will as soon as it shows up for download. But it doesn’t sound like that is what the issue is if you have the most recent version and still have problems.
You can update your phone to iOS 17.4 it came out about a week or so ago
You can update to iOS 17.4
OK thank you Raj
Thank you @dharts and Welcome to the King Community @katie6060 🤗
I have escalated this issue to our Candy Community In-charge. As soon as I hear something, I will get back to you all.
And, please do not reinstall the App yet as it will be the last resource - only if nothing else worked!
I’m on an iPhone 14 with IOS 17.3.1
Same here I can’t get connected to king or FB I’ve tried all the suggestions many times I’m playing on IPHONE 14 IOS 17.4 please help
Hello @dharts and Welcome to @naomis1973 and @Bastet81🤗
Apologies for my delayed reply! Let me find out something and get back to you tomorrow.
@naomis1973 and @Bastet81
Which device are you using?
I’m just limping along with no rewards and playing Solitaire a lot. 🤷♀️
Same here. Happenend a lot during the past couple weeks but always reconnected at some point. Today, it's loading the game but nothing else. No rewards, activities, etc. Absolutely frustrating.
I am having the same issue and have tried everything. Customer support has been no help. It’s very frustrating
It still says no connection to the network. I have tried all avenues. Log out of King games/turn off/on phone/login; put on airplane mode; turn off WiFi /turn off-on phone; same with cellular. Does this mean it doesn’t recognize my internet carrier? I’m just playing the game without any rewards or connections to the activity center. It does give me the daily reward that lasts for a few hours. I’m frustrated. Should I remove the app and then put it back on?
I am on an iPhone. I can play the game but I am not receiving any lives from friends, any rewards. When I click on the Activities tab there is a pop up that reads “Network error. Oh no! We’re unable to hand out your reward right now. We’ll try again later. “
Hello @dharts🤗 A Warm Welcome to our sweet King Community!
Can you please clarify something for me? Are you having this connection issue to log into your game itself OR to the Candy Store and having issue to purchase boosters and lives?
Are you using an Android phone (LG, Samsung, etc.,) or Apple device?
To reply back, you can type in the blank box given below🍫🍫
Hi and welcome to the King Community
Thank you for the feedback. Game not connected, or some other reason, you may face such problems. You can check out some troubleshooting below.
Please Check app update - Log out game - Restart Device - Open game and Log in.
You will find more details Here and Here
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Heya, can anyone explain the icons on the top of the map screen and what they are and how you play them? I know it's probably going to be an essay of an answer but it would be highly appreciated !! Thankx, Gema 😊
Heya, i wonder if anyone could explain the mini game icons on the map screen for me 😊 I know the answer will probably be a long essay but if anyone has the time it would be highly appreciated!! Thankx Gema
Anyone know what the biggest record breaking score is? And are the levels never ending? If so, who's on the highest level ever? Thankx G
I have been deleting all friends that don't send lives in Candy crush. And as soon as I 'm done with how much I'm going to do in a day I'll check to see how I did and lo and behold I have up to 20+ friends I did not add. Seriously, as I was deleting them!!. And all ppl that don't even play. Like zero scores. Is this…
I want to change the speed of the game, however, the setting for that has disappeared. When the game is too fast is tends to freeze causing me to lose powers earned.
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…
