Lost connection

dharts · March 5

It says network connection lost. Will try again later. I’m not receiving my rewards. My phone and the app are updated. I’ve turned it off and on, turned wifi and cellular off and on. What is the problem?

kiara_wael · March 5

Hi and welcome to the King Community

Thank you for the feedback. Game not connected, or some other reason, you may face such problems. You can check out some troubleshooting below.

Please Check app update - Log out game - Restart Device - Open game and Log in.

You will find more details Here and Here

PummyRaj · March 5

https://community.king.com/en/candy-crush-saga/discussion/437875/lost-connection

Hello @dharts🤗 A Warm Welcome to our sweet King Community!

Can you please clarify something for me? Are you having this connection issue to log into your game itself OR to the Candy Store and having issue to purchase boosters and lives?

Are you using an Android phone (LG, Samsung, etc.,) or Apple device?

To reply back, you can type in the blank box given below🍫🍫

dharts · March 5

I am on an iPhone. I can play the game but I am not receiving any lives from friends, any rewards. When I click on the Activities tab there is a pop up that reads “Network error. Oh no! We’re unable to hand out your reward right now. We’ll try again later. “

dharts · March 9

It still says no connection to the network. I have tried all avenues. Log out of King games/turn off/on phone/login; put on airplane mode; turn off WiFi /turn off-on phone; same with cellular. Does this mean it doesn’t recognize my internet carrier? I’m just playing the game without any rewards or connections to the activity center. It does give me the daily reward that lasts for a few hours. I’m frustrated. Should I remove the app and then put it back on?

naomis1973 · March 11

I am having the same issue and have tried everything. Customer support has been no help. It’s very frustrating

Bastet81 · March 11

Same here. Happenend a lot during the past couple weeks but always reconnected at some point. Today, it's loading the game but nothing else. No rewards, activities, etc. Absolutely frustrating.