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Lost lives
Comments
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Hi @lindaf123, this is a glitch that was reported to the studio over a month ago. Your best bet would be to follow this link and post your comments there. When there is an update, the Community Manager will be posting there.
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Takes a while to correct an error -- Huh?
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Yes it does @Buddy_L_Jackson! I just wish that we knew if it's a Facebook glitch.0
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I too have lost all lives on computer and phone.0
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I had 506 lives saved. I ask for compensation for Kings deletion of my lives.0
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King ignores comments . I am at level 3407 - spent a lot of money with King to get there -- I expect apology consolation deposit of 300 gold bars to my account for King.s loss of my 506 lives.
https://www.facebook.com/buddy.l.jackson
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Every time you update your terms and conditions i lose all my saved lives. I had at least 95. Can I get them back, please.
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Hello @candy1302 , welcome to the King Community!
Lives can occasionally be lost with an update of the game, when the game crashes, after clearing the cache on the browser you play on or clearing the cache in the mobile app.
The mailbox can also be reset after various technical issues either in the browser you play on or on Facebook. On mobile technical issues either in the game itself or on the mobile device you are playing on can cause that the Lives are being reset.
Reinstalling the app on mobile devices or resetting the app on a Windows 10 PC will also reset the mailbox and all Lives will be lost.
Bear in mind also that if you have a huge amount of Lives stored for some time and do not use them, the game can clear the mailbox to free some memory to improve the game's functionality. Therefore we recommend to not collect hundreds of Lives or saving them for a longer time.
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Everytime I open the game on my laptop it MAKES me update my terms and conditions .why is that and is that why I am losing my lives. If so there would be no way for me to ever have them since I have to update every use.
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