Server not connecting

boxseeks · March 21

Server connection error even after a reboot and update to the app.

kiara_wael · March 21

Hi and welcome to the King Community

Thank you for the feedback . Game not connected, or some other reason, you may face such problems. You can check out some troubleshooting below.

Please Check app update - Log out game - Restart Device - Open game and Log in.

For more Info Here

boxseeks · March 21

https://community.king.com/en/candy-crush-saga/discussion/comment/3002709#Comment_3002709

Thank you-I did all of that (including turning on/off cell data, on/off airplane mode, rebooting. Still not connecting. Any other suggestions?

PummyRaj · March 21

https://community.king.com/en/candy-crush-saga/discussion/comment/3003194#Comment_3003194

Hello @boxseeks 🤗 A Warm Welcome to our sweet King Community!

Which device are you using?

Are you having the connection issue to the game itself OR to the Candy store to make purchases of extra moves, boosters, etc.?

boxseeks · March 21

https://community.king.com/en/candy-crush-saga/discussion/comment/3003270#Comment_3003270

iPhone. Connect issues to ads, extra lives and giving lives to friends.

PummyRaj · March 22

https://community.king.com/en/candy-crush-saga/discussion/comment/3003745#Comment_3003745

Thank you for replying back @boxseeks🤗

So the connection issue is not to the Store - to "purchase" extra boosters, etc., right?

Can you please post a screenshot of the message/pop-up you see (1) when you try to give live to your friends; and also (2) when you try to watch the Ads.

To post the screenshot, tap on the 2nd icon located in the bottom left corner of the comment box🍫🍫

boxseeks · March 22

Hard to tell here but the when it says connecting on it just keeps spinning.

boxseeks · March 22

Oh and it won’t let me log in

boxseeks · March 22

Two days of not connecting.

boxseeks · March 23

If I delete the app and reinstall will I lose my progress

Server not connecting

Answers

Categories