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Can some1 please reply to my questions it's now been over a week and still facing the same issue 

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  • CezdiamondCezdiamond Posts: 6,520 Community Manager

    Hi Parv-  Welcome to King Care! I can understand your disappointment, let's get you back on track so that you can continue on your sweet journey! I have sent you a private message, please click on the envelope icon in the top right hand corner of your screen. As soon as you get back to me we can get this sorted :-)

    Have a lovely week!


    Got a great Candy Crush Saga tip for players? Share here to have your idea featured and win Gold Bars!

  • CANDICANDI Posts: 1
    Merry Christmas! I pay for a special package on the 24th, but didn't get my order. Can I please either get a refund or, better yet, get my special package. It cost me $3.99. Thank you.
  • tonyarntonyarn Posts: 1
    I made a $1.99 purchase and did not get credited with what I purchased.  How can this be remediex?
  • Akeem1230Akeem1230 Posts: 1
    Hey please reply I paid $7.99 to break the piggy bank in Candy crush and it charged me but it never gave me the gold bars for the payment. Is there any way that you can refund my money or give me the gold bars.
  • Chevyy2864Chevyy2864 Posts: 1
    I made a $2.99 purchase but was not credited what i paid for and i was charged twice! Can i please get a refund or my account credited 
  • taylor1233taylor1233 Posts: 1
    There are 13 different charges on my bank account from this place i have no idea why it's charging my card at first i payed no mind but now its getting out of hand i will like a REFUND FOR ALL PURCHASES
  • IamkittyIamkitty Posts: 1
    I paid for the piggie bank in bubble witch 3 but did not get my gold bars. Also, the piggie bank did not empty so any stars I earn are going to waste. But you took my money. Can someone fix this please. I emailed twice (included the screen shot of the transaction) but have received no response. Thanks. 
  • Joseph45Joseph45 Posts: 1,522 Superstar
    Hello @Iamkitty, and welcome to the community! What was the merchant you purchased the item from (e.g. ITunes App Store or Google Play)? In order to get a refund for your purchase, you must contact the merchant (not the seller) directly. To do this, open the receipt in your email or purchase history and click on something called "Report a Problem." follow the instructions from there, and this should solve your problem (however, you may have to wait several days before the refund to get through to your bank). I hope this helps you, and have a wonderful day! 
  • margo47margo47 Posts: 1
    How can I get back to the same place in candy crush sage which was 560 something ...and don't start from the beginning 
  • buffy1973buffy1973 Posts: 2
    I have several unauthorized purchases on my bank statement how does this happen and what can be done to get my money back
  • Joseph45Joseph45 Posts: 1,522 Superstar
    Hello @buffy1973, and welcome to the sweetest community online! What is the merchant you purchase charges relate to(App Store, Google Play or Amazon)? 
  • buffy1973buffy1973 Posts: 2
    I'm not sure
  • steviesmwsteviesmw Posts: 1
    I purchased the 45 gold coins for pyramid saga via Google pay and the money was removed however the gold coins weren't delivered. 
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  • For every new level, you get a booster. And when you cross more that 3 levels with just one life, you accumlate boosters. For quite some time now, I've not been having boosters. Why is that so? (Candy Crush Saga)
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