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Where is my 6 hrs play

SamR66
SamR66 Posts: 2

Level 1

paid 69 gold bars for 6hrs play, gold bars have been deducted but time not given

Answers

  • kiara_wael
    kiara_wael Posts: 159,403

    Hi and welcome to the King Community

    For the purchase that you didn't receive and how to get that refunded or compensated Please check Here

  • KarenRP72
    KarenRP72 Posts: 18

    Level 2

    Your timer at the top of the screen should be counting down from 6 hrs, by now it should be around 5:30, meaning 5hrs and 30mins

    Hope this helps 🍀

  • kiara_wael
    kiara_wael Posts: 159,403

    test

  • SamR66
    SamR66 Posts: 2

    Level 1

    I am on level 10268 so have been doing this for long tine.

    Normally when I pay using gold bars I get 6 hours play but this time I paid but did not get 6 hours.
    seems to be a glitch

  • christinewupp
    christinewupp Posts: 10,883

    You'd need to contact customer support for this. We can't help you with this here in the community. Clearly something did go wrong with your purchase. So contact them from within the app (settings then the ? icon).

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