The bonus videos won’t load, just a black screen with an x in the corner

Hi @hallieo Welcome to the Candy Crush Friends Saga Community

RIght now this game does not have bonus videos. You can select the correct community to post in by clicking the Games/Home tab in the top left corner. That way when you post members who play that game can see it and respond.

I think there is an issue with videos not showing for some people and they are looking into and should have it resolved shortly.

Having the same issue on my iPad: black screen and no bonus.
Strangely enough, the videos and free spins are working fine on my iPhone...