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I changed my phone and now I can't access my old account.
Best Answers
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Hello @Nima3839🤗 A Warm Welcome to the King Community!
I am sorry to hear that you are experiencing issue with logging into your game!
Which device are you using? Are you trying to log in with Facebook account or Kingdom account?
Are you seeing any error message when you are trying to login? If so, can you show me a screenshot of it?
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Thank you for that, Nima😊
First, let's try some troubleshooting steps, please!(1) Restart your device: Temporary files might be causing errors or network issues where your device is not connecting to the server or your local network properly, and sometimes a simple restart can solve this.
(2) Switch between Wi-Fi and mobile data: Open your Settings app, and select Network & internet or Connections. Turn Wi-Fi off and mobile data on, or turn mobile data off and Wi-Fi on.
(3) Turn Airplane mode on and off: Open your Settings app, select Network & internet or Connections, and select Airplane Mode. Depending on your device, these options may be different. Now, turn the Airplane mode on, and wait for 10 seconds. Then, turn the Airplane mode off and ensure that your mobile data or Wi-Fi connection is active.
Try each of these steps and check if you will be able to log in or not!
Answers
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Hello @Nima3839🤗 A Warm Welcome to the King Community!
I am sorry to hear that you are experiencing issue with logging into your game!
Which device are you using? Are you trying to log in with Facebook account or Kingdom account?
Are you seeing any error message when you are trying to login? If so, can you show me a screenshot of it?
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Thank you for the screenshots, Nima🤗
You are using both accounts on same device, right? Which device are you using?
And, a request ! The screenshots you have posted above are showing your email address. This is a public forum and everybody have access to the information we post here. Hence, can you please edit above comment (where you posted the screenshots), and cover your email address?
You will see 3 dots in the top right corner of your comments. Just click on them and you will "Edit" — click on that Edit and you will be able to delete the screenshots. Now, "save" your comment.
