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New Year - New device? 📱 Check out how to sync it! Android 🤖 | Apple 🍏
I changed my phone and now I can't access my old account.
Best Answers
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Hello @Nima3839🤗 A Warm Welcome to the King Community!
I am sorry to hear that you are experiencing issue with logging into your game!
Which device are you using? Are you trying to log in with Facebook account or Kingdom account?
Are you seeing any error message when you are trying to login? If so, can you show me a screenshot of it?
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Hello again Nima🙋♀️
Please be patient and allow sometime after posting your question! It has not been even 10 minutes!! We are also players like you! We might be away for a bit or taking a break from the Community!
Thank you for understanding🍫🍫
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Thank you for that, Nima😊
First, let's try some troubleshooting steps, please!(1) Restart your device: Temporary files might be causing errors or network issues where your device is not connecting to the server or your local network properly, and sometimes a simple restart can solve this.
(2) Switch between Wi-Fi and mobile data: Open your Settings app, and select Network & internet or Connections. Turn Wi-Fi off and mobile data on, or turn mobile data off and Wi-Fi on.
(3) Turn Airplane mode on and off: Open your Settings app, select Network & internet or Connections, and select Airplane Mode. Depending on your device, these options may be different. Now, turn the Airplane mode on, and wait for 10 seconds. Then, turn the Airplane mode off and ensure that your mobile data or Wi-Fi connection is active.
Try each of these steps and check if you will be able to log in or not!
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Answers
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No matter what I do, I can't connect. Why is no one answering? You can't enter the game with any account
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Why is no one responding, you can't enter the game with any account
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Why is no one responding?
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Hello @Nima3839🤗 A Warm Welcome to the King Community!
I am sorry to hear that you are experiencing issue with logging into your game!
Which device are you using? Are you trying to log in with Facebook account or Kingdom account?
Are you seeing any error message when you are trying to login? If so, can you show me a screenshot of it?
1 -
Hello again Nima🙋♀️
Please be patient and allow sometime after posting your question! It has not been even 10 minutes!! We are also players like you! We might be away for a bit or taking a break from the Community!
Thank you for understanding🍫🍫
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You looked at the photo I sent
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Neither the previous account nor the new account can be entered
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You said to take a screenshot. I took it and sent it, but I don't receive an answer
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Thank you for the screenshots, Nima🤗
You are using both accounts on same device, right? Which device are you using?
And, a request ! The screenshots you have posted above are showing your email address. This is a public forum and everybody have access to the information we post here. Hence, can you please edit above comment (where you posted the screenshots), and cover your email address?
You will see 3 dots in the top right corner of your comments. Just click on them and you will "Edit" — click on that Edit and you will be able to delete the screenshots. Now, "save" your comment.
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your request done. Yes, I use the A04 device for both accounts
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