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The problem is with the site, it just says that an error has occurred, even the new account does not appear, I am not connected to Facebook
Thank you for that, Nima😊 First, let's try some troubleshooting steps, please!
(1) Restart your device: Temporary files might be causing errors or network issues where your device is not connecting to the server or your local network properly, and sometimes a simple restart can solve this.
(2) Switch between Wi-Fi and mobile data: Open your Settings app, and select Network & internet or Connections. Turn Wi-Fi off and mobile data on, or turn mobile data off and Wi-Fi on.
(3) Turn Airplane mode on and off: Open your Settings app, select Network & internet or Connections, and select Airplane Mode. Depending on your device, these options may be different. Now, turn the Airplane mode on, and wait for 10 seconds. Then, turn the Airplane mode off and ensure that your mobile data or Wi-Fi connection is active.
Try each of these steps and check if you will be able to log in or not!
Hello again Nima🙋♀️
Please be patient and allow sometime after posting your question! It has not been even 10 minutes!! We are also players like you! We might be away for a bit or taking a break from the Community!
Thank you for understanding🍫🍫
Hello @Nima3839🤗 A Warm Welcome to the King Community!
I am sorry to hear that you are experiencing issue with logging into your game!
Which device are you using? Are you trying to log in with Facebook account or Kingdom account?
Are you seeing any error message when you are trying to login? If so, can you show me a screenshot of it?
Hi Nima🙋♀️
Since none of the troubleshooting steps worked, only thing that's left is to contact the Player Support team. I have written the steps above. But, I am giving here again⬇️
Since you are not able to log into the game on your phone, please use this link —> https://soporto.king.com/contact
You have to do this from your side and must send the complaint.
That means there is no one to really guide
Call us, it won't connect under any circumstances. I've been typing for 8 hours. The problem is from King. No one is answering.
I am very sorry to hear that, Nima😕
Now, only thing that is left is to send a complaint to the King Player Support team. Since you cannot log into the game on your phone, I would suggest you to use this link —> https://soporto.king.com/contact
You will be receiving an automated email, which is like an acknowledgement from King. Don't wait and send a reply through that email itself. An agent should be contacting you within 72 hours (depending on their busy schedule)!
Hope the Player Support team will resolve the issue quickly and you will log into the game soon🍫🍫
I did all the things mentioned. But unfortunately, the same message comes again
Ok
I hope my account will come back
Will this problem be solved? How long will I have to wait for an answer? Thank you
your request done. Yes, I use the A04 device for both accounts
Thank you for the screenshots, Nima🤗
You are using both accounts on same device, right? Which device are you using?
And, a request ! The screenshots you have posted above are showing your email address. This is a public forum and everybody have access to the information we post here. Hence, can you please edit above comment (where you posted the screenshots), and cover your email address?
You will see 3 dots in the top right corner of your comments. Just click on them and you will "Edit" — click on that Edit and you will be able to delete the screenshots. Now, "save" your comment.
You said to take a screenshot. I took it and sent it, but I don't receive an answer
Neither the previous account nor the new account can be entered
You looked at the photo I sent
Why is no one responding?
Why is no one responding, you can't enter the game with any account
No matter what I do, I can't connect. Why is no one answering? You can't enter the game with any account
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I am not receiving my rewards
How to establish free bars and other
Bir sürü güçlendirici envanter vardı telefonum kapanıp açıldıktan sonra hepsi hesabımdan silinmiş buna bir çözüm yolu bulun
in my weekly contest it is not recording my progress. It says I have only won 5 levels this week and I’ve actually won like 7 episodes. I have played at least 150 levels this week. I am Nikki #8 on the list
This is happening a lot. Anyone else?
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…
