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hi, my grandson erased my candy crush game progress, is there a way to retrieve it.
In that case, contact our Player Support team through the game app and report the issue:
Next, select "My Gam Progress" from the list below:
Next, choose any topic from the list and:
Once you've picked a topic, scroll all the way down until you see "Contact Us"
Make sure you chose the correct topic:
My account was not linked to anything, it would need to be restored manually, I was in levels 14 000 something
Hi and Welcome to the Community!
I'm sorry to hear your game got erased but there are few things you can try to get it back:
then the levels are most likely saved on your Facebook account. Try reconnecting the game to Facebook so the game gets restored.
then the levels should be saved on your King account.
Simply log back into your King account instead of Facebook to get the levels back. If you can't remember the password on your account, please tap the link below the password field to reset it.
You will need to log them out and then log back into your account in the game. Tap 'My Profile' in the game and log out at the bottom of the page to disconnect the account from the game.
If the connection to someone else's Facebook account stays stuck even though you have disconnected them, please go HERE to force the game to connect to your account instead.
Contact our Player Support team through the game app and report the issue:
If you still need help with restoring the levels or having issues emailing Player Support, please let us know.
Comment below and we'll try our best to assist you 😉
Hi and Welcome to our Community
Please email Player Support so they can restore the levels manually on your account.You can also email them from here and tell your Game ID there.
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Good morning, so I’m noticing with the all stars that I’m stuck at 131 blue candies over the past 10+ levels. And at one point I saw where my score doubled and then went back to 131 and it hasn’t moved despite collecting blue candies when the other scores clearly have moved making it almost impossible (as always) to catch…
Hi everyone, We’re aware that some players who play on Facebook are currently seeing their game reset to Level 1, even though their progress is correct on other devices. We’ve reported this to the Studio and it’s now under investigation. If you’re affected, please: Confirm you’re logged into the correct Facebook account…
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
