Candy Crush Saga

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Got new phone, installed Saga. Started at level 1! I am at 2187 on old phone. Opened FB also at 1!

New phone started at level 1. Freaked out because I am at 2187 on old phone. Old phone even shows me logged in on FB as Ninang Vegas w/ my picture and all. I did see similar question that once you log into FB it will sync. I did that and it still shows that I am starting at Level 1! I went into Facebook and opened game from laptop and it too shows level 1! Yikes! I don't know what happened. Can you help? I really don't want to go back to level 1.

I'm confused and frustrated because that's 2186 levels I have to redo!? Help please, please, please.

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ish

Hi! I just upgraded my phone and i was on over level 2000 and now I’m around the 1800’s. How can I restore?

thank you!!

Gold36

So how do you transfer your levels to your new phone without starting over?

Gold36

Elsa said:

Hi there, sorry for the delay in responding but thank you for writing us here at King Care. We are trying our best to keep current with the messages here in the community, so please bear with us as we address very old messages. Are you still having this issue? Do you still need help?
I know that this is a very old message and I'm sure that you have advanced but if ever you open the game and it is back at level 1, don't fret because you can write here and we can give you steps to take to get you back to your current level.

Creative_Elsa

Hi there, sorry for the delay in responding but thank you for writing us here at King Care. We are trying our best to keep current with the messages here in the community, so please bear with us as we address very old messages. Are you still having this issue? Do you still need help?

I know that this is a very old message and I'm sure that you have advanced but if ever you open the game and it is back at level 1, don't fret because you can write here and we can give you steps to take to get you back to your current level.

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Creative_Elsa

Gold36

Elsa said:

Hi there, sorry for the delay in responding but thank you for writing us here at King Care. We are trying our best to keep current with the messages here in the community, so please bear with us as we address very old messages. Are you still having this issue? Do you still need help?
I know that this is a very old message and I'm sure that you have advanced but if ever you open the game and it is back at level 1, don't fret because you can write here and we can give you steps to take to get you back to your current level.

Gold36

So how do you transfer your levels to your new phone without starting over?

ish

Hi! I just upgraded my phone and i was on over level 2000 and now I’m around the 1800’s. How can I restore?

thank you!!

Quick Links

Recent Announcements

Booster wheel not working - Edited by CM: Working on a Fix!
Anyone else have an issue with the booster wheel not letting you spin? Mine says come back in xxx hours for the next spin, but the next spin never comes. I am so stuck on level 7280 and I need some booster help!!
🔔 Facebook Progress Showing as Level 1 - Under Investigation!
Hi everyone, We’re aware that some players who play on Facebook are currently seeing their game reset to Level 1, even though their progress is correct on other devices. We’ve reported this to the Studio and it’s now under investigation. If you’re affected, please: Confirm you’re logged into the correct Facebook account…
No option to buy extra moves or watch ads after level ends - (Edited by CM: Fixed!)
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